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Operations Coordinator



Administration, Operations
Posted on Thursday, May 9, 2024

Operations Coordinator

The Operations Coordinator focuses on preparing the consult for our clinical assessors. Working in a fast-paced environment, this includes preparing the clinical documentation as well as serving as the first impression members receive of CareBridge’s mission during the scheduling process.


  • Obtain and prepare documentation to set up the LTSS Specialist.
  • Perform telephonic outreach, and potentially outreach through other channels, to eligible members receiving home and community-based services
  • Answer calls from and make calls to members, direct support professionals, caregivers, and family members to schedule assessments. a
  • Identify, document, and resolve member concerns to ensure interest and participating in the program
  • Use multiple systems to track and record participant information using clear and concise notes
  • Maintain excellent punctuality and attendance during work hours and schedule adherence
  • Manage large amounts of inbound and outbound inquiries and document all interactions
  • Meet personal/team metrics
  • Other duties as assigned


  • High school diploma or GED required
  • 3+ years’ experience in customer service
  • Interest in helping vulnerable populations
  • Expertise in phone etiquette
  • A warm, engaging personality with the ability to connect with individuals telephonically
  • Solution-oriented and a creative problem solver
  • Inspires a positive and collaborative work environment
  • Ability to work in a metric and goal-oriented environment
  • Experience with conflict resolution, defusing, and de-escalating upset callers
  • Calm, unhurried approach that inspires confidence
  • Highly organized and pays attention to detail
  • Self-starter with a propensity to follow-up and follow-through

Employment Type: Full-Time

Location: Remote in EST or CST Zones