Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a Technical Support Specialist to support our India team of Professionals.

THIS IS A HYBRID OPPORTUNITY, as job seekers will need to be onsite as needed, but expectation is mostly remote.

About You:

• You have experience working with finance, human resources or broader ERP systems and applications.
• You have experience with Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.
• You are customer service driven and enjoy working with users to solve their technology problems.
• You can operate on your own day in and day out, but also enjoy receiving support from a strong established team.
• You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.

Your Day-to-Day

As a member of the Technical Services team you will be primarily responsible for processing invoices for IT hardware and software purchases with a secondary function of providing technical support in a variety of different areas to support PFM business.

This person should have previous experience with responsibilities such as supporting O365 systems and AD users & groups, printer troubleshooting, software/application updates and laptop/desktop set up/support. This individual should possess strong customer service skills and should be familiar with supporting Windows Operating systems as well as MacOS support and environment maintenance.

Required Experience:

• Bachelor's Degree or equivalent experience or Certifications Required
• Minimum of 1-3 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Microsoft Office 365 and Office for Mac
• Experience with Windows 10
• Experience with Android, iOS

Helpful Experience:

• Must be able to troubleshoot remote issues and support offsite users
• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
• Ability to perform light to medium physical work of lifting up to 50 pounds
• Knowledge of SharePoint or other portal products is a plus
• Knowledge of VOIP/PBX systems