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Information Technology Support Specialist



IT, Customer Service
New York, NY, USA
Posted on Saturday, March 30, 2024

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With over 10 million prescriptions shipped and millions of patients served, we work with many of the worlds largest healthcare organizations - including payers, providers, life sciences companies, and consumer health brands. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Lets build something great together.

Were looking for an experienced Information Technology Support Specialist to join our Information Technology and Information Security team. Youll report to the Senior Manager of Information Technology and work alongside collaborative partners and dedicated colleagues working to grow Truepill and support our mission.

As an Information Technology Support Specialist, you will assist users with technical issues with computing equipment and network infrastructure.

Why You'll Love Working at Truepill...

  • We put patients first We put patients first because their well-being is our priority.
  • We are curious We never settle for how its done today. We invent how it will be done tomorrow. Because we dont just ask why?, we ask why not?.
  • We impact with urgency Were the spark that ignites positive change in healthcare. We create impact because we dont anticipate; we innovate.
  • We lead with Integrity Leading with integrity is the foundation of trust. We always do whats best for our people, our customers, and above all, our patients.
  • We hold customer confidentiality We put discretion & confidentiality at the heart of every relationship.

You're Excited About This Opportunity Because...

  • You will assist users with technical issues with computing equipment and network infrastructure
  • You will provide onboarding and offboarding support, to include provisioning and deprovisioning of accounts across on-premises and cloud infrastructure
  • You will create, update, and maintain documentation, policies, procedures, and checklist for use within the team and end users
  • You will perform the deployment, secure configuration, maintenance, and management of our computing equipment and infrastructure
  • You will conduct diagnosis and troubleshooting to determine root cause and resolve any related problems
  • You will provide recommendations and best practices for the optimal use and for securing our services, networks, and systems
  • You will help instruct on how to best use the different equipment, systems, and tools to meet business objectives
  • You will focus on attending to requests in our ticketing system, prioritizing service requests based on department and production objectives
  • You will be the primary point of contact for personnel with any IT question or request
  • You will assist in project planning, implementations, and troubleshooting
  • You will work collaboratively within a team, as well as independently

We're Excited About You Because...

  • You hold a Bachelor's degree, a combination of experience and/or Associate's degree, or an equivalent combination of equivalent education and work experience
  • You possess two (2) to five (5) years in a related field, preferably in Pharmacy/Healthcare industry with experience in supporting the information technology
  • You are able to document and communicate concisely and precisely in writing and orally
  • You possess excellent customer service and interpersonal skills
  • You are experienced working with Google Workspace, Microsoft Azure, and O365 or the ability & willingness to learn the platform quickly
  • You are experience with using, managing, troubleshooting hardware & software issues, and maintaining/managing laser and label printers, barcode scanners, portable handheld terminals and tablets
  • You are familiar with computer provisioning and remote configuration tools such as Microsoft SCCM, Autopilot, Intune, and Jamf
  • You have experience automating tasks through scripting with Python, PowerShell, or similar languages

The base salary range for this position is $68,000 to $72,000.

This is a hybrid position with an onsite expectation of 2 days a week and as needed at our location in Brooklyn.

Truepill isunable to hire within the following states and territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming

Diversity, Equity, Inclusion & Belonging

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.