Job Description:

At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care.

What Success Looks Like

As an ECM Program Manager, you will:

• Ensure case managers meet their required caseload, optimizing care delivery and patient outcomes.

• Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies.

• Oversee patient care plans to guarantee they are implemented effectively and meet quality standards.

• Fully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within designated timeframe.

• Maintain a small personal caseload while prioritizing team supervision.

• Collaborate with the Director to meet audit requirements and track team compliance metrics.

Key Responsibilities

• Team Management and Supervision
  • Establish a team culture of respect, empathy, and teamwork.
  • Approve timecards, time-off requests, and expense reports for direct reports.
  • Conduct regular 1:1s to provide feedback, coaching, and support.
  • Assign new patients to case managers, ensuring balanced and achievable panel sizes.
  • Lead recruitment efforts, including resume screening, interviews, and onboarding processes.
  • Serve as subject matter expert in team dependent topics such as harm reduction, and clinical case management.

• Program Operations
  • Drive team towards quarterly objectives in collaboration with Director. This includes proactively generating ideas to achieve goals and implementing the agreed upon ideas with direct reports.
  • Implement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with Director.
  • Build, manage, and maintain relationships with key partner organizations.
  • Oversee enrollment and disenrollment of patients in alignment with organizational SOPs.
  • Manage budget used for supplies, and other inventory.

• Leadership in Akido best practices
  • Facilitate daily huddles, weekly data reviews, and care planning meetings.
  • Contribute to monthly all-hands meetings by sharing success stories and showcasing team impact.
  • Represent your team in Health Plan Operations meetings with the Director and external partners.

• Training and Development
  • Tailor training programs to meet the needs of your team and local environment.
  • Mentor case managers, focusing on skill-building, professional growth, and patient care excellence. This includes upskilling staff in motivational interviewing, harm reduction, coaching etc.

Qualifications

Must-Have Skills and Experience

• Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders.

• 4+ years experience managing front line staff

• Exceptional organizational and time-management abilities.

• Strong interpersonal and communication skills, including team coaching and conflict resolution.

• Familiarity with compliance standards, documentation systems, and data-driven decision-making.

Preferred Skills and Experience

• Advanced training in a related field (e.g. Masters in Social Work, SUD Certifications) to demonstrate subject matter expertise in areas like motivational interviewing, substance use disorder management etc.

• Proven leadership experience, preferably in healthcare or social services.

• Valid driver’s license, automobile insurance, and reliable transportation.