Customer Success Coordinator, Clinical AI
Akido Labs
Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers.
The Opportunity
We are seeking a Customer Success Coordinator, Clinical AI to drive adoption of AI-enabled applications across clinics. Reporting to the implementation and success team, this role is highly visible on-site, ensuring providers and staff feel confident using our tools in daily workflows. You’ll partner with physicians, medical assistants, and clinic managers before, during, and after go-live. This is an exciting opportunity for someone with clinical experience—such as a medical assistant, scribe, or care coordinator—looking to pivot into a tech-forward role while staying connected to the clinical environment.
What you’ll do
- Provide on-site onboarding and training for new users of AI-enabled applications.
- Reinforce training with hands-on guidance and ensure staff adoption of key features.
- Establish trust and rapport with physicians, MAs, and clinic managers by working alongside them in real-time.
- Deliver just-in-time coaching and retraining to ensure user confidence and workflow alignment.
- Identify and resolve common usability concerns directly in clinical settings.
- Collect, triage, and escalate feedback impacting clinical workflows and product usability.
- Collaborate with product and implementation teams to prioritize fixes and improvements.
- Serve as a bridge between end users and internal teams, sharing insights that improve adoption and satisfaction.
- Promote long-term customer success by reinforcing clinic-specific workflows.
- Support continuous improvement initiatives to drive engagement and optimize clinical experiences.
Who you are
- 2–3 years of hands-on experience in a clinical setting, working with doctors, MAs, or staff.
- Strong understanding of real-world clinical workflows.
- Passionate about using technology to improve care team efficiency and patient experience.
- Skilled at building trust, communicating clearly, and listening actively in fast-paced environments.
- Tech-savvy, able to learn new systems quickly and confidently troubleshoot for others.
- Experience supporting or implementing new software in healthcare environments (preferred).
- Comfort with training, onboarding, or teaching clinical teams (preferred).
- Bilingual (Spanish or other commonly spoken language) to support diverse patient populations (preferred).
Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- 401K
- Long-term disability
- Unlimited PTO
- Life insurance
- Paid Leave Program
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.