Administrative Medical Assistant – Care Coordination (Remote)

United States (Remote – preference for Pacific Time availability)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties, from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

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The Opportunity

We’re hiring an Administrative Medical Assistant – Care Coordination to support Akido’s providers, Street Medicine operation teams, and field staff through referrals management, medication coordination, scheduling, and patient record administration.

This is a fully remote, operations-focused MA role ideal for someone who thrives in fast-paced healthcare environments and enjoys organizing care behind the scenes to ensure patients receive timely services, medications, and follow-up.

You will serve as a central connector between patients, providers, pharmacies, specialists, health plans, and Akido’s Street Medicine teams.

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What you’ll do

Referrals & Care Coordination

• Create, submit, and manage specialty referrals and Enhanced Care Management (ECM) referrals in accordance with health plan and internal workflows.

• Track referral status, authorizations, and outcomes; proactively follow up to resolve delays or missing documentation.

• Coordinate closely with providers, case managers, and field teams to ensure continuity of care.

Medication & Pharmacy Support

• Process medication refill requests and route to providers for review and approval.

• Communicate directly with pharmacies to resolve coverage issues, prior authorizations, medication availability, and patient access barriers.

• Track medication fulfillment and escalate urgent issues when needed.

Scheduling & Patient Logistics

• Schedule and coordinate patient appointments across primary care, specialty care, diagnostics, and community partners.

• Communicate appointment details to patients and field teams (time, location, preparation instructions, transportation needs).

• Manage reschedules, cancellations, and urgent scheduling requests.

Chart Creation & Documentation

• Create and maintain patient charts in the EHR and case management platforms.

• Ensure demographic, insurance, referral, and clinical documentation is accurate and complete.

• Prepare charts prior to visits and support providers with post-visit documentation workflows.

Team Operations

• Serve as an administrative point of contact for field teams and clinical staff.

• Participate in daily huddles and care coordination meetings.

• Identify process gaps and contribute to improving workflows for referrals, scheduling, and medication management.

Other

• Duties may evolve with program needs; other job-related tasks as assigned.

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Who you are

• Medical Assistant certificate and current BLS required.

• 1+ year experience as a Medical Assistant, care coordinator, or healthcare administrative role.

• Strong experience with:

  • EHR systems

  • Referrals management

  • Appointment scheduling

  • Medication refill workflows

• Highly organized, detail-oriented, and able to manage multiple patient cases simultaneously.

• Comfortable working across multiple platforms (EHR, referral portals, health plan systems, case management tools).

• Excellent written and verbal communication skills.

• Compassionate and professional when working with underserved populations, including individuals experiencing homelessness and/or substance use disorders.

• Reliable, punctual, collaborative, and self-directed in a remote environment.

• Bilingual preferred (Spanish a plus).

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Benefits

• Medical, dental, and vision insurance

• Paid sick time

• Accrued paid time off (PTO)

• Remote work environment

• Opportunities for growth within a rapidly scaling healthcare technology company

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Work Environment & Physical Demands

This role is fully remote and primarily sedentary. Requires prolonged computer use, frequent phone calls, and digital communication with providers, pharmacies, patients, and care teams.