The Opportunity

Rhode Island Primary Care Physicians Corporation (RIPCPC) is seeking a Patient Navigator to support patients across its 65 primary care practices located throughout Rhode Island. This role focuses on supporting practices and their patients through post-visit and behavioral health interventions. The Patient Navigator complements the activities of embedded office staff and other wraparound team members employed centrally at RIPCPC. This position plays a key role in coordinating care, facilitating referrals, and improving patient access and continuity of care.

What you’ll do

• Act upon referrals ordered during office visits and facilitate appointment scheduling and referral entry in insurance-based systems, prioritizing BCBS and UHC plans
• Ensure accurate and thorough documentation of referrals within the EMR at every step of the referral process from initiation to closure, including closing the loop
• Ensure documentation is collected from patient specialist visits
• Identify if SDOH needs are present through coordination of services and handoff to care team members where appropriate
• Schedule appointments both internally and externally with outside specialists
• Facilitate referrals between care team members
• Act upon behavioral health referrals ordered during office visits and facilitate appointment scheduling
• Collaborate with RIPCPC clinicians for timely behavioral health referrals and schedule appointments via the RIPCPC booking site
• Facilitate relationships with community organizations
• Field calls for patients seeking a new primary care physician and provide contact information for RIPCPC providers accepting new patients
• Directly schedule new patients via Epic for select offices
• Facilitate Uber Health rides to patients’ primary care offices via the Uber Health Portal
• Attend and participate in related meetings and perform other job-related duties as assigned

Who you are

• 2–3 years in the medical field, preferably with a Medical Assistant or Quality Assistant background (preferred)
• Experience with patient-facing roles, particularly one involving telephonic outreach (preferred)
• Experience in primary care practices (strongly preferred)
• Experience with value-based metrics around quality and cost containment (preferred)
• Experience with EHRs, particularly Epic, eClinicalWorks, and Athena
• Comfortable with changing day-to-day priorities and assignments
• Comfortable working in a team
• Excellent verbal communication and interpersonal skills
• Detail-oriented, self-motivated, and comfortable in ambiguity
• Proficiency in using the Microsoft Office Suite
• Bachelors degree in healthcare related field prefered

Benefits

• Paid time off: 18 days per year, plus 11 paid holidays
• Medical, Dental, and Vision insurance
• Health Reimbursement Arrangement to reduce deductible liability
• Optional Health Savings Account (HSA)
• Prescription drug coverage
• Company-paid life insurance with option for additional voluntary life insurance
• Long-term disability
• 401(k) eligibility after 1 year of employment (employer contributions immediately vested once eligible and participating)