<div class="content-intro"><p>Akido builds AI-powered doctors<strong>.</strong> Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.</p> <p>Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving&nbsp;<a href="https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care">unhoused communities</a>&nbsp;in Los Angeles to&nbsp;<a href="https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&amp;page=1">ride-share drivers</a>&nbsp;in New York.</p> <p>Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling&nbsp;ScopeAI, its breakthrough clinical AI platform. <a href="https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence">Read more about Akido’s $60M Series B</a>. More info at <a href="http://Akidolabs.com">Akidolabs.com</a>.</p></div><p><strong>The Opportunity </strong></p> <ul> <li>This is a critical role as RI Primary Care Medical Group continues to grow through acquisition.</li> <li>Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff.</li> <li>This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint. <div data-ogsc="rgb(0, 0, 0)">A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change.</div> </li> </ul> <p><strong>What you’ll do </strong></p> <ul> <li> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="" data-olk-copy-source="MessageBody">Healthcare Workflow Integration &amp; Change Management</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities</li> <li data-ogsc="rgb(0, 0, 0)">Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption</li> <li data-ogsc="rgb(0, 0, 0)">Develop workflow documentation, process maps, and transition guides</li> <li data-ogsc="rgb(0, 0, 0)">Facilitate communication across practices, internal departments, and external partners to ensure alignment</li> <li data-ogsc="rgb(0, 0, 0)">Monitor post-implementation adoption and surface feedback to management</li> </ul> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="">EHR &amp; Technology Training</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems</li> <li data-ogsc="rgb(0, 0, 0)">Develop training programs that connect system use to broader operational and clinical context</li> <li data-ogsc="rgb(0, 0, 0)">Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions</li> <li data-ogsc="rgb(0, 0, 0)">Assess end-user proficiency and provide follow-up training as needed</li> <li data-ogsc="rgb(0, 0, 0)">Create and maintain training materials, quick reference guides, tip sheets, and SOPs</li> <li data-ogsc="rgb(0, 0, 0)">Support adoption of emerging tools, including AI-assisted applications</li> <li data-ogsc="rgb(0, 0, 0)">Stay current on system updates and evolving best practices</li> </ul> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="">Clinical Systems Optimization</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Support EHR and clinical system optimization to meet the needs of member practices</li> <li data-ogsc="rgb(0, 0, 0)">Assist with identifying and implementing new technology aligned with real-world workflows</li> <li data-ogsc="rgb(0, 0, 0)">Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement</li> </ul> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="">End-User Support &amp; Triage</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance</li> <li data-ogsc="rgb(0, 0, 0)">Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate</li> <li data-ogsc="rgb(0, 0, 0)"> <div data-ogsc="">Log and track support interactions in the ticketing system to support trend identification</div> <div data-ogsc="">&nbsp;</div> </li> </ul> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="">Collaboration &amp; Cross-Functional Engagement</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Act as a liaison between practices and internal/external departments during transitions</li> <li data-ogsc="rgb(0, 0, 0)">Participate in relevant committees, workgroups, and project teams</li> <li data-ogsc="rgb(0, 0, 0)">Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding</li> </ul> </li> </ul> <p><strong>Who you are </strong></p> <ul> <li> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="" data-olk-copy-source="MessageBody">Required</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">2+ years in healthcare IT, EHR support, clinical training, or workflow optimization</li> <li data-ogsc="rgb(0, 0, 0)">Experience assessing and redesigning clinical or administrative workflows</li> <li data-ogsc="rgb(0, 0, 0)">Proven ability to deliver training across multiple systems in a healthcare setting</li> <li data-ogsc="rgb(0, 0, 0)">Strong communication, interpersonal, and problem-solving skills</li> <li data-ogsc="rgb(0, 0, 0)">Experience developing end-user documentation, workflow maps, and training materials</li> <li data-ogsc="rgb(0, 0, 0)">Ability to learn and train on new systems quickly</li> <li data-ogsc="rgb(0, 0, 0)">Comfortable supporting staff and leadership through operational transitions</li> <li data-ogsc="rgb(0, 0, 0)">Ability to manage competing priorities and travel to practice sites across Rhode Island</li> </ul> <div data-ogsc="rgb(0, 0, 0)"><em data-ogsc="">Preferred</em></div> <ul> <li data-ogsc="rgb(0, 0, 0)">Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field</li> <li data-ogsc="rgb(0, 0, 0)">Clinical background (MA, LPN, RN, or similar) strongly preferred</li> <li data-ogsc="rgb(0, 0, 0)">Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)</li> <li data-ogsc="rgb(0, 0, 0)">Familiarity with primary care operations and multi-site environments</li> <li data-ogsc="rgb(0, 0, 0)">Knowledge of HIPAA and healthcare data privacy standards</li> <li data-ogsc="rgb(0, 0, 0)">Experience in a physician group or healthcare management company</li> </ul> </li> </ul> <p>Physical Demands:&nbsp;<span data-olk-copy-source="MessageBody">Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary range</div><div class="pay-range"><span>$80,000</span><span class="divider">&mdash;</span><span>$90,000 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 1 []">Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.</p></div>