Role’s Mission

The Head of Account Management is responsible for growing and developing new and existing strategic accounts, ensuring long-term relationships and maximizing revenue. This role requires a high level of analytical thinking to identify new opportunities, negotiate with merchants, and support the Account Management team in driving client success.

Key responsibilities

• Drive strategic account growth by maximizing revenue, retention, and expansion opportunities through data-driven strategies and strong client partnerships.
• Lead key merchant relationships by managing high-impact negotiations, securing long-term agreements, and serving as the primary escalation point.
• Develop and mentor the Account Management team, tracking KPIs and implementing training programs to enhance performance and client success.
• Leverage analytics to optimize account strategies, improve forecasting, and ensure alignment with business objectives across internal teams.
  
  

Requirements

Must have

• 8+ years of experience in account management, client success, or strategic partnerships.
• Strong analytical mindset to evaluate data, identify patterns, and make strategic decisions.
• Experience in merchant negotiations, contract management, and relationship building.
• Proven success in growing key accounts and achieving revenue expansion targets.
• Experience in leading and developing teams to achieve high performance.
• Familiarity with e-commerce, fintech, or payment processing industries.
  
  

Nice to have

• Experience using CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI, SQL, Excel Advanced Level).
• Previous experience managing enterprise accounts in the fintech or digital payments space.
• Background in financial services, BNPL, or SaaS.
  
  

Languages

• Spanish: Native
• English: Native or advanced proficiency