About the job

At Aplazo, our mission is to empower financial access, opportunity, and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, and we are looking for a Strategic Account Manager to help us get there.

Role’s mission

The Strategic Account Manager is at the intersection between customer-centric mindset and data-driven thinking. The ideal candidate collaborates directly with strategic merchants, driving growth and ensuring customer satisfaction by collaborating with multiple internal stakeholders and performing in-depth analyses of relevant business metrics.

Key Responsibilities

• Maintaining strong, long-lasting client relationships through regular communication and ad-hoc work dynamics
• Serve as the primary point of contact for a portfolio of high-value accounts
• Develop and implement strategic account plans to achieve growth
• Design key initiatives for merchants with a data-driven approach
• Coordinate weekly and monthly business reviews with merchants
• Monitor accounts' performance daily
• Act as the voice of the customer within the company and coordinate with internal stakeholders such as credit, growth, marketing, operations, and product for the delivery of key initiatives
• Design and implement experiments, test hypotheses, and track experiment results
• Model and forecast merchants’ output based on historical data and future assumptions
• Analyze and interpret complex data sets related to merchants

Requirements - must have:

Experience:

• Work experience in operations, sales operations, strategy, or other areas that require working with data, preferably in Tech companies
• Strategic account management in the e-commerce and/or payment industries
• Ideal: Experience managing Asian brands (specifically China or Singapore-based)

Year of experience:

• 3 to 5 years of experience

Technical skills:

• Basic modeling/forecasting experience
• Basic BI tools knowledge, preferably Google Looker Studio
• Intermediate SQL
• Advanced Excel / Google Sheets

Soft skills:

• Data-driven thinking (backing up high-quality and actionable business insights with data)
• Strategic thinking (building comprehensive strategies that align with company and merchants’ goals)
• Cross-team collaboration (connecting the dots across different teams and building relationships that generate company growth)
• Curiosity (trying new things to improve, finding interesting ways to look at and perform tasks)
• Attention to detail (digging deep into business problems and opportunities without losing focus on the big picture
• Presentation and communication (preparing compelling narratives to communicate both internally and externally)
• Project management (handling multiple projects at the same time, being able to prioritize tasks and provide reasoning as to why)
• Commercial skills (effectively engaging with merchants, building relationships and finding opportunities for mutual growth)
• Problem-solving (sizing and finding potential solutions to any problem, remembering to leverage existing resources and teams)

Academic background:

• Bachelor’s degree in a business (business administration, marketing, entrepreneurship), analytics (finance, business intelligence) or related field
• In the absence of a bachelor’s degree or a degree in a different field, relevant work experience is necessary

Languages:

• Spanish
• English (Advanced)