Description

Who we are:

AU10TIX, an identity management company, leverages cutting-edge machine learning and computer vision to define how companies and customers confidently connect. From identity document verification to biometric authentication, liveness detection, electronic identity data verification, and synthetic fraud detection, the company provides critical, modular solutions that link physical and digital identities in order to automate customer onboarding and ongoing customer verification. For more information and the latest company news, visit www.AU10TIX.com.

We are now on the lookout for a Junior CSM to join our team in Singapore.

Responsibilities:

• As a CSM you will be part of a global team whose mission is to enable our customers to prevent fraud more effectively and win customers more efficiently.
• Be a trusted advisor to our customers by establishing an excellent rapport.
• Understand the business needs, technical requirements, and processes to deliver value.
• Collaborate with sales, sales engineers, product and R&D.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
• Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Address customer problems directly, when possible, and educate them on how to do so themselves going forward

Requirements

• 2 years' experience as a Customer Success Manager in B2B companies.
• Project management experience with excellent organizational skills.
• Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
• Ability to work independently as well as to operate alongside global teams.
• Strong analytical and problems solving skills.
• Strong technical orientation.
• Bachelor's Degree in exact sciences or engineering fields.
• The position is in hybrid mode and will also include traveling to clients in Singapore.