Description

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.

We are currently looking for an experienced Account Manager to join our team.

The Account Manager is the end-to-end owner of the customer relationship, responsible for customer success, retention, adoption, commercial growth, and the overall development of the assigned account portfolio.

Key Responsibilities

• Own a portfolio of existing customers and serve as the primary point of contact and overall owner of the customer relationship.
• Build and maintain strong, trusted relationships with key stakeholders at customer organizations.
• Understand customers’ business needs, challenges, and priorities, and identify opportunities to add value.
• Drive customer retention, satisfaction, and engagement throughout the customer lifecycle.
• Identify opportunities for account growth, including upselling and cross-selling where relevant.
• Monitor account health, customer feedback, and potential risks, and proactively address issues.
• Coordinate with internal teams to ensure customer needs are addressed effectively and in a timely manner.
• Lead regular customer meetings, business reviews, and account-related discussions.
• Manage commercial discussions, renewals, and contract-related activities in collaboration with relevant internal teams.
• Provide internal stakeholders with relevant customer insights and feedback.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a similar customer-facing role within a B2B organization.
• Proven experience managing and developing strategic or enterprise customer accounts.
• Experience in technology, SaaS, cybersecurity, identity verification, fintech, or a related industry.
• Strong commercial mindset, with a proven ability to identify, develop, and close renewal, upsell, cross-sell, and expansion opportunities.
• Strong customer-centric mindset with the ability to balance customer needs with business objectives.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities, with the ability to proactively identify risks and opportunities.
• Highly organized, proactive, and capable of managing multiple complex accounts and priorities simultaneously.
• Ability to lead and influence cross-functional teams without direct authority.
• Strong business acumen and ability to understand complex customer environments and translate them into actionable account strategies.
• Fluent English – both written and spoken.