Cloud Infrastructure Engineer

Position Overview:

Bloom, the insurance industry’s trusted growth partner, is looking for a talented, disciplined, and self-motivated Cloud Infrastructure Engineer with practical and broad experience building, deploying, optimizing, and securing cloud-based and containerized solutions.

We are a leading SaaS provider in the healthcare industry that continues to grow as the demand for healthcare services continues to increase.  This is an exciting role where ideal candidates will have experience working in a health care environment with some familiarity with HIPAA, HITRUST, and related security requirements.

The role involves ensuring the availability, scalability, and security of cloud applications and related services, with a focus on automation, performance, efficiency, security, and compliance.  This role will have the responsibility of working with teammates to improve legacy processes to achieve a world-class operational excellence for Bloom.  This person will be able to continuously maintain documentation and foster process improvement in many different areas in the IT department for the company. 

Position Responsibilities:

Cloud Infrastructure Operations, Networking, and Security

• Provision, manage, and monitor cloud-deployed resources in AWS, Azure, and Google Cloud, including virtual machines, containers, storage accounts, resource groups, and managed services.
• Perform routine maintenance, patching, scripting, IAM configuration, monitoring, and updates of cloud infrastructure components.
• Support workload migrations and deployments in all cloud environments, with the majority in AWS.
• Configure and manage cloud (AWS, Azure) networking components: VNets, subnets, NSGs, route tables, VPN gateways, inter-AZ routes, and private endpoints.
• Troubleshoot connectivity issues across hybrid and cloud-native environments.
• Maintain a security-first mindset and operational stance.  Monitor and optimize network performance and security.

Automation & Scripting

• Develop and maintain automation scripts using PowerShell, Bash, and/or Python.
• Consistently use Infrastructure-as-Code tools (Terraform) for repeatable deployments.
• Support CI/CD pipeline integrations for infrastructure provisioning.

Security, Identity & Access Management

• Develop, monitor, and apply security controls and policies across cloud resources; Ensure compliance with internal standards and regulatory requirements; Assist in vulnerability remediation and access control management.
• Configure and manage Microsoft Entra ID for identity services and Single Sign-On (SSO) integrations for enterprise applications; Manage Role-Based Access Control (RBAC) across subscriptions and resources
• Apply security controls and ensure compliance with internal and regulatory standards

Monitoring & Support

• Configure and manage cloud monitoring; Respond to incidents, perform root cause analysis, and implement corrective actions.
• Maintain documentation, troubleshooting guides, and operational runbooks.

Culture & Leadership

• Model thought leadership by actively championing company policies, procedures, and cultural values in all interactions
• Foster a culture of continuous improvement, accountability, and service excellence within the technical support organization

Qualifications:

• 4+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
• 2+ years of non-internship professional software development experience
• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

Required Skills and Abilities: 

• Servant-leader qualities with a desire to enhance the work experience for others.  Our team is providing a service to employees, and a strong desire to achieve excellence in that service-oriented role will be an area of focus during interviewing.
• Ability to have a technical conversation and drive well-architected solutions without using an AI assistant to guide your thoughts and responses
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, or PowerShell
• Experience of various ITSM tools and ITIL – Incident, Problems, and Change management are preferred, but not required.
• Experience working in an Agile environment using the Scrum methodology
• Experience automating and configuring systems using the Desired State Configuration (DSC) in a large enterprise environment
• Experience utilizing AWS cloud solutions in a DevOps environment
• Strong problem-solving abilities, with the capability to diagnose and resolve process issues and workflow bottlenecks.
• Has good organizational and interpersonal skills and broad experience interacting successfully with technical and non-technical audiences.
• Demonstrated ability to thrive working independently or as part of a team with strong software and network troubleshooting skills.

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture offers from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom:

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.