About the Role:

Brightline is a premier national youth mental health provider, delivering high-quality virtual and in-person care to families when and where they need it. As Clinic Director at Brightline, you will share our vision for expanding exemplary, evidence-based mental health care for youth and families. In this role, you will partner closely with our leadership team to lead and support the performance and growth of multiple brick-and-mortar clinics, while contributing to the successful launch and ongoing development of future locations.

Across Brightline’s clinic locations, we offer a range of specialty clinics and services, including psychological testing, strong diagnostic evaluations, general outpatient mental health care, alongside focused programs for anxiety, OCD, attention, and behavioral concerns. Services provided include psychological testing, outpatient therapy, and psychiatry.

In addition to being a strong clinical expert in youth mental health intervention, the Clinic Director will provide strategic and operational oversight for outpatient therapy teams across assigned clinics, ensuring high clinical quality, operational excellence, and a consistent patient experience. This full-time position requires working in-clinic approximately four days per week, with flexibility for virtual work based on business needs. Clinics operate Monday through Saturday morning. Occasional travel outside of the New York area may be required.

Reporting:

The Clinic Director reports to the VP of Care Strategy and Delivery.

Responsibilities Include:

• People Leadership

  • Serving as hiring manager for all therapists in the clinic, ensuring that all new hires meet Brightline’s high expectations for their role.

  • Ensuring all new clinic hires are fully trained on all Brightline clinical protocols and approaches, and operational policies and procedures.

  • Ensuring that all Brightline clinical and operational policies and procedures are followed with fidelity.

  • Assessing ongoing development and training needs for the team

  • Partnering with the Director of Clinical Training and Quality and the VP of Care Strategy and Delivery on all clinical training enrichment needs

  • Partnering with the SVP of Operations on all operational training needs.

  • Holding staff compassionately accountable for meeting performance expectations, including implementation of our tiered performance management practice (includes performance improvement plans and peer review), as needed.

  • Overseeing peer consultation in weekly-biweekly team meetings to ensure clinical excellence and align with best practices

  • Providing clinical quality oversight to all clinic providers to ensure alignment with best practices, the state of the science, and Brightline’s clinical care protocols.

    • This will include regular chart audits and feedback to providers

  • Providing managerial oversight to all clinical managers and supervisors within their purview to ensure alignment and consistency in approach across teams.

  • Meeting 1:1 with all providers at least biweekly to review clinical care and documentation, caseload, productivity, engagement, and operational needs (e.g., tool use).

  • Providing supervision to pre-licensed therapists, including review of and co-signature on clinical documentation.

  Clinic Leadership and Oversight

  • Collaborating cross-functionally with Brightline corporate leaders and other stakeholders on key metrics and levers that indicate overall clinic health and success, including clinical (e.g., quality, care outcomes, standards of practice), operational (e.g., profit & loss, utilization/capacity), people (e.g., retention, employee satisfaction, employee development), and growth (e.g., new member leads, conversion) domains.

  • Owning root cause analysis of identified concerns related to the clinic and collaborating with Brightline corporate team on the identification and implementation of subsequent solutions.

  • Proactively identifying opportunities for improvement from clinical, operational, people leadership, or growth perspectives and collaborating with the Brightline corporate team on any potential new initiatives.

  • Monitoring and overseeing the management of clinic office schedules, supplies, and other day-to-day needs.

  • Timely issue resolution for concerns raised by members, clinic staff, or other stakeholders.

  • Overseeing management of physical space needs (e.g., building management) or related concerns in partnership with the office manager.

  Member Care

  • Providing and overseeing care for youth within our specialty care offerings (psychological testing, Anxiety & OCD clinic, Attention & Behavior clinic) and general outpatient care. Youth will present with a wide variety of presenting concerns, including but not limited to anxiety and obsessive compulsive disorder, behavior and impulse control disorders, body focused repetitive behaviors

    • Providing excellent evidence-based interventions for youth and families, including but not limited to cognitive behavioral therapy (CBT), exposure and response prevention (ERP), parent management training (PMT), dialectical behavior therapy (DBT), habit reversal training (HRT), and other empirically supported interventions.

  • Conducting diagnostic evaluations and psychological testing for common youth concerns, such as anxiety, depression, ADHD, behavioral issues, trauma, learning disorders, autism, and other similar presentations

  • Demonstrating strong knowledge of current clinical research and a commitment to staying updated on the latest empirical advancements.

  • Demonstrating a clear understanding and deep commitment to ethical standards of care

  • Direct clinical care will not exceed 50% of the role and will reduce over time as the clinic grows.

  Clinic Outreach, Marketing, Networking

  • Partnering with our Marketing and Client Success teams to build and nourish relationships with key stakeholders (e.g., hospitals, pediatrician groups, payors, and schools).

  • Organizing and leading community engagement efforts (e.g., informational/psychoeducational speaking engagements at schools or other medical offices) in collaboration with Brightline’s corporate partners.

  • Overseeing community engagement efforts led by other members of the clinic staff

Requirements:

• PhD or PsyD required.

• Psychologist license to practice with particular expertise in child and adolescent behavioral health evaluation, testing, and interventions

• Experience with being responsible for a clinical programs, specifically building and leading programs of care, leading and training teams of providers and clinic staff

  • Ideally served as Executive Director, Clinic Director, Program Director, or equivalent

• Exceptional skills to adapt, develop, communicate, launch, and evaluate clinic processes

• Experience having provided clinical supervision for associates level or post-doc clinicians

• Previous experience with startup environments and building teams and systems from the beginning strongly preferred

• Experience in a high-growth, multi-site healthcare environment strongly preferred

• Knowledge of local, state, and federal regulations related to the location of the clinic.

• Strong analytical skills in making data-driven decisions and quickly understanding dashboards and other business intelligence tools

• Ability to influence cross-functionally and be an effective thought partner for peers and centralized support leaders

• Ability to build strong relationships with a range of external and internal stakeholders

• Strong understanding of people leadership principles, practices, and procedures.

• Passion for our mission to redefine behavioral health for children and their families

• Outstanding written and verbal communication to influence and inspire teammates and other stakeholders.

• Excellent time management, organizational, and interpersonal skills.

• Adept using and adapting to multiple tool platforms, including health record systems and communication/project management systems.

• You are located within a daily commutable distance to Westchester County, NY (White Plains)

We Offer Several Benefits, Perks, and Stipends:

• Health Coverage: Medical, dental, and vision insurance, plus life and long term disability coverage and a flexible spending account (FSA)

• Time Off: Paid time off, paid sick time, 12 paid holidays, and paid parental leave

• Financial Wellness: 401(k)*

• Stipends and Reimbursements: Work from home stipend, health and wellness stipend, professional development reimbursement, commuter benefits, cell phone and internet reimbursement, and licensure maintenance support

• Work Environment: A collaborative, clinician-led culture that fosters connection, support, and community

At Brightline, we have built a total rewards philosophy grounded in fair, equitable, and competitive compensation. The salary range for this position is $175,000 to $230,000. Individual compensation within this range is determined by a number of factors, including licensure, experience, internal pay equity, and other relevant business considerations

Our Commitment to Building a Diverse, Equitable, and Inclusive workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties, and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.