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Outbound Operations Supervisor



People & HR, Operations
Austin, TX, USA
Posted on Wednesday, October 18, 2023

Job Description:

Who We Are:

So, you’ve heard about being #addedtocart

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.

Cart.com is building a community that is committed to living out these 6 core values:

  • WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
  • WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
  • WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.
  • WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
  • WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
  • WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

The Role:

In this position, you will be a key leader in a large multi-client 3PL Distribution Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: picking, packing, shipping. The ability to, work in a manual environment, motivate a performance driven team and be service motivated.

What You'll Do:

  • Manage distribution equipment including RF Guns, Scanners, Pallet Jacks, Forklifts.

  • Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost and best possible service levels

  • Drive efficiency in operations by continuously improving current processes and practices.

  • Maintain a safe work environment. Hire and train distribution center team members on best practices and maintain policy and procedures as outlined

Who You Are:

  • Minimum of a bachelor’s degree or equivalent base experience

  • Practical understanding of WMS systems.

  • Distribution Center knowledge

  • Proficient Computer Skills, especially in Microsoft Excel and Word.

  • Effective communicator both orally and written

  • Problem-solving skills

  • Team oriented

  • Strong interpersonal and leadership skills

  • Flexibility to work various potential shifts (4-day, 10-12 hour/day work week, Wednesday – Saturday schedule)

  • Flexibility to expand schedule during peak periods

  • Forklift certification for stand-up reach truck and cherry picker, forklift

Physical Demands

  • Comfortable working in a non-climate-controlled environment.

  • Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

  • Able to lift and carry up to 30-50 lbs. on occasion.

  • Able to maintain attention and concentration for extended periods of time.

  • Able to work overtime.

Bonus Points:

  • 3rd party ecommerce experience

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.