Portfolio Careers

Build your career at the best companies in healthcare and fintech

Manager, Human Resources



People & HR
California, USA
Posted on Saturday, May 11, 2024

Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfill anywhere their customers are.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 14 warehouses nationwide, totaling over 8 million square feet of space
  • Our software lists $10+ trillion in product value across channels
  • Our digital and physical operations support $8+ billion in Gross Merchandise Value

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love

This position is full-time onsite at our Groveport, OH fulfillment center.

The Role:

As the Manager, Human Resources you will focus on maximizing the associate experience, leadership effectiveness, and company performance by providing active leadership in associate relations, efficient administration of key HR processes, and proactive strategic workforce plans.

You will lead HR initiatives that support individual performance, accountability, and foster an engaged culture. Support the development and implementation of retention and engagement strategies for the Cart.com Groveport Distribution Center.

What You’ll Do:

  • Build strong cross functional relationships; be a trusted partner to Distribution Center managers and associates.
  • Actively manage associate relations issues from intake to resolution. Partner with HR Director and/or Legal to resolve complex issues, as appropriate.
  • Protect and manage the equitable execution and compliance of company policy, procedures, and employment law.
  • Collaborate with leadership and recruiting to develop and execute strategic in-house workforce plans for Peak Season hiring.
  • Build and execute annual leadership development programming.
  • Participate in manager and supervisor onboarding that supports swift acclimation to PACSUN heritage, brand culture and current business/team climate. Provide ongoing coaching as necessary.
  • Manage the administration of key HR processes including unemployment claims, leaves of absence, and the ADA Interactive Discussion process.
  • Participate in ideation and execution of brand culture events/activities. Support HR Director in planning and execution as needed.
  • Provide leadership to direct reports on the HR team.
  • Analyze data related to attrition, associate relations issues, and exit interviews to identify patterns/trends. Communicate findings and recommendations to HR Director and Service Center leadership.
  • Identify, research, and present best practices to continually enhance performance and results.

What You’ve Done:

  • 4-year college degree in Human Resources or related field.
  • 5 – 7 years of employee relations and investigations.
  • PHR / SHRM-CP or SPHR.SHRM-SCP designation preferred.

Physical Demands & Working Conditions:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to handle or feel; as well as reach with hands and arms.
  • The associate must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.
  • Ability to work on computer and mobile phone for multiple hours, with frequent interruptions.
  • Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
  • Hotel, Airplane, and Car Travel Required.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.