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Implementation Specialist



Posted on Saturday, June 29, 2024

Job Description:

Who We Are:

So, you’ve heard about being #addedtocart

At Cart.com, our mantra is “Be Brand Obsessed”. Why? Because we know that our lives are shaped by the brands we interact with daily. As a new disruptor in e-commerce, Cart.com’s mission is to not only help brands scale seamlessly, but also build a deeper connection with their customers. We obsess over the brands we serve and the things they care about, and that passion is what drives us to provide a consumer experience like no other.

Since our founding in 2020, Cart.com’s one-of-a-kind e-commerce platform has quickly redefined how brands operate online. With our end-to-end world-class tools and services, we empower brands to manage their stores, find more customers, and deliver their products in one seamless experience. It is our mission to give brands the same capabilities as the world's largest retailers so they can do more of what they love—getting their great products into the hands of amazing customers.

We are always looking for entrepreneurial, innovative and determined humans who are eager to creatively transform the e-commerce space. Sound like you? Come hop on the brandwagon and discover what Cart.com is all about.

Cart.com is building a community that is committed to living out these 6 core values:

  • WE ARE OBSESSED WITH BRANDS: We live for brands and are fanatical about their success.
  • WE THINK BEYOND THE BOX: We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
  • WE DON'T GIVE UP: No one expected this to be easy. We are resilient— we dig in and keep going.
  • WE SPEAK UP: Every person here has an obligation to question norms, voice concerns, and offer their perspective.
  • WE WORK TOGETHER: We work with integrity and respect, ask for help, and extend the same help to others.
  • WE ARE HUMAN: Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

This position is open to applicants or individuals who are located in or willing to move to Houston, Austin or Beaumont Texas.

The Role:

We are looking for an exceptional Implementation Specialist with proven experience managing e-commerce websites for brands. An ideal candidate will have working knowledge of ecommerce platforms or other web platforms with front end development skills being a nice addition. An implementation specialist, led by a Senior Implementation Specialist, will be expected to work on our customer's stores by managing products, orders, configurations, theme edits, discount building, email setup and much more.

All of our Implementation Specialists work hand in hand with our creative team, engineers, and project managers to deliver a stellar customer experience while managing day to day tasks for our brands looking to grow their business on Cart.com. A perfect candidate will be someone who loves ecommerce, is willing to dive deep into learning the platform, has a thirst for web development and thinks outside the box!

What You’ll Do:

  • Work hand in hand with the Creative, QA, Store Operations, and Project Management teams to implement and configure website designs into high quality websites powered on the Cart.com platform.

  • Ensure all implementation projects are delivered with the highest quality standards, on time, and with the intent to over deliver on customer expectations when possible.

  • Team-first attitude and willingness to help your co-workers by collaborating through every phase of onboarding a client from start to finish.

  • Some front-end theme editing capabilities using skills such as HTML, CSS and JavaScript.

  • Proven ability to work in a fast-paced environment to execute on implementation needs while meeting project deadlines.

  • Stay current with an understanding of ecommerce technology trends and emerging features/tools.

  • Represent the Cart.com’s core values at all times.

Who You Are:

  • Ecommerce Enthusiast: Passionate about ecommerce with experience managing online stores and utilizing ecommerce platforms effectively.

  • Technically Proficient: Skilled in modifying store configurations, managing product catalogs and orders, and integrating with third-party services.

  • Design Savvy: Capable of implementing designs and landing pages into store theme and building visually appealing email templates.

  • Customer-Focused: Dedicated to delivering exceptional service and ensuring clients' ecommerce sites run smoothly.

  • Problem Solver: Proactive in identifying issues and finding innovative solutions to optimize ecommerce site performance.

  • Detail-Oriented: Meticulous in managing product catalogs, configurations, and integrations to ensure accuracy.

  • Excellent Communicator: Strong written and verbal communication skills to convey complex ideas clearly and concisely.

  • Organized and Efficient: Ability to manage multiple tasks and priorities effectively, ensuring timely and high-quality work.

  • Adaptable and Flexible: Comfortable navigating change and managing various aspects of ecommerce site management in a dynamic environment.

  • Team Player: Collaborative, supportive, and respectful, contributing to the success of colleagues and the organization.

What You’ve Done:

  • You have 2+ years’ experience in back-end or front-end website management

  • No formal education or certifications are required for this role.

Nice to Haves:

Although no formal education or experience is technically required for this role, we prefer candidates that may have any of these items below:

  • Any level of educational degree, courses completed or certifications in technology or a field related to duties above.

  • Experience e-commerce technology, preferably complex storefront platform implementation or migrations.

  • You have experience working across several teams.

  • Familiarity with Atlassian products (JIRA, Confluence)

  • Familiarity with project management software like Monday

  • Excellent computer skills with MS Office and Google Suite.

  • Excellent written and verbal communication skills with excellent English grammar as we primarily serve US based businesses.

  • The ability to keep abreast of e-commerce trends and advancements in technology.

Physical Demands & Working Conditions:

  • You must be able to work a full 40 hours per week during the business times of 9am Central to 5pm Central Monday through Friday. Any mental or health issues that may disrupt this ability must be disclosed in the application process.

  • Candidates can work remotely or if near office can work in office. If near any of the Cart.com offices, working from office can be flexible an on-demand. Otherwise, you must be willing to work remotely.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.


Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.