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Senior Claims Solutions Consultant

CLARA analytics

CLARA analytics

Posted on Saturday, June 22, 2024

About us:

CLARA Analytics' mission is to give casualty insurance claims handlers the power to improve outcomes dramatically, save millions of dollars by avoiding escalations, and help people recover from injuries and get back on their feet faster after suffering a loss. The opportunities to develop high-value AI and machine learning applications in the insurance industry are nearly unbounded - the sector has only just begun to realize the benefits of adopting these technologies. We are looking for high performers with an entrepreneurial spirit who welcome the challenges and opportunities of thinking big in uncharted territory and are driven to solve challenging problems and develop cutting-edge applications that have a significant impact.

About the role:

You are a casualty claims subject matter expert and partner in the field with our Sales and Customer Success teams to help CLARA win new business. This role specializes in demonstrating software solutions to prospective customers, driven by an understanding of the customer’s claims process and where CLARA Analytics’ product portfolio aligns to solve business challenges. The ideal candidate will be a confident presenter who is passionate about claims handling and has experience handling difficult questions from claims experts. The candidate must be motivated to learn new skills and technology, as well as focused on the client experience – helping our clients (current and pursuit) achieve the best possible outcome for their business.

Key Responsibilities:

  • Own the demo environment experience.
  • Communicate credibly and effectively with clients in order to understand their challenges and provide guidance, education and consultation to help improve their business.
  • Lead product demonstrations with customers and prospects to help convey the value of CLARA’s products and clearly respond to questions.
  • Collaborate with sales and customer success partners to develop strategic account plans.
  • Demonstrate deep product and content knowledge, act as an internal resource for sales, marketing and product development.
  • Understand the functional impact of various configuration options and offer recommendations
  • Gather desired feature/function intelligence from customers for future development & roadmaps.
  • Help grow and scale our product by providing valuable insurance expertise to our technical Product Managers, Engineers and Data scientists.
  • Build product knowledge through training, self-directed research / testing, and working with senior team members
  • Develop an expertise within our provided software solutions, and be able to communicate and train others with that expertise, both internally and externally
  • Participate in detailed value analysis discussions as part of new product development.
  • Be a key member in business validation of the data science models and a key participant in go live decisions.
  • Participate in User acceptance tests and provide relevant feedback to the product and engineering teams

Qualifications & Experience:

  • 7+ years experience of handling casualty claims (Workers Compensation and/or Liability) as an adjuster at a P&C insurance carrier
  • Experience handling complex and/or litigated files with plaintiff attorney interaction is preferred
  • Prior experience managing claims teams desired.
  • Detailed knowledge of insurance principles, terminology, customs and practices in Auto, General Liability and/or Workers Compensation (multiple lines preferred)
  • Experience working executive level management
  • Strong relationship-building.
  • In-depth understanding of data capture and workflow within core claims systems (such as Guidewire or Origami Risk)
  • Up to 50% travel at industry conferences and/or customer headquarters in the USA

Additional Requirements:

  • InsurTech/Claims Industry experience is a plus.
  • AI/ML/LLM understanding is a plus.
  • Understanding of data integration is a plus.

Job Type: Full-time (Remote)

Benefits at CLARA analytics

CLARA analytics offers an attractive benefits package to all full-time employees. Some of the perks you will enjoy are comprehensive healthcare (or Clara pays you a set amount monthly should you choose to opt out), monthly wellness/gym reimbursement, 401k match, skill building reimbursements, and more! Additionally, we encourage creativity and recognize our employees' talents and contributions with a monthly peer recognition High Five Award. Apply now to be part of a growing, vibrant company!

Additional information

At CLARA, we value diversity and always treat all employees and job applicants based on merit, qualifications, competencies, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.