Claims Strategist - Product

Note: this role requires deep knowledge of P&C insurance (specifically GL and Auto), experience with complex claims in excess of $1mm, and exposure to claim litigation.

About CLARA

CLARA Analytics is the leading AI as a service (AIaaS) provider that improves casualty claims outcomes for commercial insurance carriers and self-insured organizations. The company’s product suite for workers comp, commercial auto and general liability insurance claims applies image recognition, natural language processing, and other AI-based techniques to unlock insights from medical notes, bills and other documents surrounding a claim. CLARA’s customers include companies from the top 25 global insurance carriers to large third-party administrators and self-insured organizations. Founded in 2017, CLARA Analytics is headquartered in California’s Silicon Valley. For more information, visit www.claraanalytics.com.

About the Role

As a Claims Strategist on the Product team, reporting into the Director of Product Strategy & Enablement, you'll be responsible for conducting subject matter assessment of complex casualty claims, assessing claims quality across the enterprise, and collaborating cross-functionally to develop, implement, and refine claims solutions, tools, and processes. This role is ideal for someone with a background that has a strong blend of high severity casualty claims expertise, litigation leadership, and product innovation mindset driving operational excellence and customer outcomes.

What You’ll Do...

• Translate front-line claim and litigation into product features and process enhancements.
• Conduct product reviews across product lines to ensure accuracy and consistency.
• Prepare detailed quality reports with findings, root cause analysis, and recommendations for improvement and participate in calibration sessions to ensure consistency.
• Develop and implement test plans and business use cases for products + review and approve use cases and testing results, particularly in a medical/legal context.
  

What We’re Looking For...

Required

• A Bachelor’s degree and Master's degree.
• At least 5 years of professional experience in handling casualty claims across all 50 states.
• Business acumen and ability to conduct/implement quality process and procedures.
• Demonstrated strategic thinking and/or product development experience within a related space (software, technology, insurance, etc.)
• Excellent communication, presentation, and problem-solving skills.
• Proficient in Excel.
  

Preferred

• Exposure to the insurtech space, including claims intelligence and document intelligence.
• JD degree, either completed or in-progress.
• CPCU, ARM, and/or AIC certification
  

What We Offer...

• The opportunity to make a real impact on a growing company.
• Collaborative and supportive work environment.
• Competitive compensation package.
  • Salary + Bonus
  • Benefits: employer-provided health insurance and ancillary benefits (life, disability, etc.), flexible PTO, fully remote, 401k with match
• Be a part of a team that is passionate about what we do!