Senior Technical Program Manager (TPM)

About CLARA

CLARA Analytics is the leading AI as a service (AIaaS) provider that improves casualty claims outcomes for commercial insurance carriers and self-insured organizations. The company’s product suite for workers comp, commercial auto and general liability insurance claims applies image recognition, natural language processing, and other AI-based techniques to unlock insights from medical notes, bills and other documents surrounding a claim. CLARA’s customers include companies from the top 25 global insurance carriers to large third-party administrators and self-insured organizations. Founded in 2017, CLARA Analytics is headquartered in California’s Silicon Valley. For more information, visit www.claraanalytics.com.

About the Role

Join CLARA Analytics as a Senior Technical Program Manager (TPM) and help transform the insurance industry by orchestrating complex cross-functional programs that bring our revolutionary AI solutions to market. Reporting directly to the CTO, you’ll coordinate execution across Product, Engineering, Data Science, and Customer Success teams to deliver multi-quarter initiatives that directly impact how insurance carriers process claims. If you’re passionate about scaling AI/ML programs, driving customer delivery excellence, and working directly with executive leadership to shape organizational roadmaps, this is your opportunity to be part of something truly transformative in an industry ripe for disruption.

What You’ll Do...

• Lead cross-functional “big bet” programs spanning Product, Engineering, Data Science, and Customer Success to deliver AI/ML initiatives that transform claims processing
• Own quarterly roadmap planning and coordinate execution across multiple teams, ensuring alignment on customer delivery timelines and go-to-market activities
• Work directly with executive leadership providing regular detailed reporting on program health, risks, and outcomes, including strategic status updates
• Manage customer delivery accountability including escalation resolution, go-live support, and ensuring all teams are aligned to delivery commitments
• Build and maintain sprint plans across multiple teams and business units, coordinating dependencies for platform releases and customer implementations
• Establish metrics and accountability systems that drive execution velocity across programs, tracking end-to-end delivery efficiency and customer success indicators
• Maintain cross-functional resource view across Engineering and Data Science teams to optimize allocation, identify bottlenecks, and support prioritization decisions
• Create organization-wide culture of execution through process standardization, clear escalation paths, and systematic follow-up on commitments
• Drive process improvements that streamline team coordination, eliminate planning gaps, and accelerate time-to-customer-value for AI solutions

What We’re Looking For...

Required

• 6+ years leading large-scale technical programs involving multiple engineering teams and business units, with proven track record of delivering complex AI/ML or data platform initiatives
• 4+ years working directly with executive leadership on strategic program coordination, quarterly planning, and cross-functional roadmap alignment
• 4+ years managing customer delivery accountability, including go-live timelines, escalation resolution, and post-deployment success metrics
• 3+ years building and maintaining resource planning and capacity optimization across engineering and data science teams
• 3+ years establishing program metrics, accountability systems, and executive reporting dashboards for technical program outcomes
• Expert-level program coordination skills, including dependency management, risk mitigation, and cross-team communication
• Strong technical awareness of AI/ML development cycles, data pipeline architectures, and software delivery practices to make informed trade-offs
• Production experience with program management tools (Jira, Confluence, project tracking systems) and building executive-level visibility dashboards
• Thrives in fast-paced environments with excellent stakeholder management skills and ability to drive consensus across diverse technical and business teams
• Proven ability to create and implement process improvements that scale across multiple teams and drive organizational execution excellence

Preferred

• Direct experience with insurance claims processing systems, AI/ML model deployment cycles, or healthcare data programs where you’ve coordinated complex technical implementations
• Background managing customer-facing AI/ML product launches including go-to-market coordination, training delivery, and success metric tracking
• Experience building TPM or program operations from scratch, including defining processes, tools, and reporting standards for growing technical organizations
• Understanding of insurance industry challenges and how AI/ML solutions impact underwriting, claims processing, or fraud detection workflows​​​​​​​​​​​​​​​​

What We Offer...

• The opportunity to make a real impact on a growing company.
• Collaborative and supportive work environment.
• Competitive compensation package.
  • Salary + Bonus
  • Benefits: employer-provided health insurance and ancillary benefits (life, disability, etc.), flexible PTO, fully remote, 401k with match
• Be a part of a team that is passionate about what we do!