Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than1,500 senior living community partners across 33 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the health care system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

Summary

To enhance our operational efficiency, Curana Health is seeking an experienced leader responsible for managing the people, processes, and technology associated with our operating model in senior living communities. Reporting to the Executive Vice President of Senior Living, this individual will solve complex operational issues, develop new processes, and streamline existing workflows. As the key liaison between the Senior Living and Clinical Operations teams, this role will also be pivotal in fostering a collaborative relationship between the departments. This is a great opportunity to play an integral role in the continuous development of our operations in the senior living space.

This is a remote position, but preference will be given to candidates residing in Austin, TX.

Key Responsibilities

• Lead team responsible for all non-clinical support staff utilized in our care model in senior living communities through the management of Regional Practice Managers and their direct reports
• Establish policies and procedures for non-clinical support staff, including Care Concierges, Medical Assistants, Virtual Care Coordinators, and other related positions
• Execute performance improvement strategies to enable team to meet corporate and department-level goals, including patient growth, patient satisfaction, and employee satisfaction
• Supervise medical supply ordering process, ensuring the right tools are in place for clinical resources to order, track, and receive their supplies
• Set national partnership strategy for vendors including lab, pharmacy, home health, etc. to enable efficient care delivery and positive patient experiences
• Oversee Quality Assurance processes to ensure clinical teams are complying with corporate, state, and national standards or regulations
• Launch and administer new programs related to our operating model in senior living communities (e.g., RPM, CCM, Patient Surveys)
• Partner with Clinical Operations teams to ensure providers, patients, and community partners are receiving adequate support
• Collaborate with other internal stakeholders such as Finance, RCM, and Population Health as it relates to company initiatives
• Support Implementation team in the launch of Curana Health clinics or clinical teams in new senior living communities

Background & Requirements

• Bachelor’s Degree (BA/BS) required, graduate degree or clinical license preferred (e.g., MBA, MPH or MA, LPN)
• 5 – 10 years of experience in healthcare with a demonstrable knowledge of primary care operations and regulations
• 3 or more years of experience managing teams or projects with more than 10 individuals
• Experience managing multiple healthcare clinics with understanding of how to scale resources and technology due to patient or clinic growth
• Familiarity with Key Performance Indicators related to primary care and experience deploying strategies to meet and/or exceed goals
• Project Management experience with the ability to clearly define project scope, timeline, and deliverables and to execute projects accordingly
• Strong organizational skills with ability to quickly store and retrieve large quantities of information
• Excellent written and verbal communication skills and experience in executive and client-facing presentations

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.