Shared Services Contact Center Specialist (Weekends, 1pm-11pm EST)

Position Type

Part-Time

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

We’re hiring a Part-Time Weekend Shared Services Contact Center Specialist to support our Shared Services Team. This team plays a vital role in assisting healthcare providers with questions related to Provider Support and Non-Clinical Utilization Management (UM). Every team member is cross-trained across both areas to ensure providers receive timely and accurate help, no matter the topic.

Schedule: Saturday and Sunday, 1:00 p.m. – 11:00 p.m. EST | Remote

In this weekend position, you’ll handle calls, chats, emails, and faxes from providers, offering clear guidance and resolving questions involving authorizations, claims, and general provider services. You’ll document each interaction, research issues when needed, and make sure every provider receives a smooth and supportive experience.

• Claims and payment questions

• Explanation of Benefits inquiries

• Enrollment and credentialing status updates

• Eligibility and benefits verification

• Network participation questions

• Provider portal troubleshooting

• Documenting all interactions to ensure accuracy and compliance

• High school diploma or equivalent

• 2+ years of experience in a healthcare contact center or customer service environment

• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred

• Strong communication skills and a calm, supportive approach

• Ability to navigate multiple systems with accuracy

• Excellent organization, follow-through, and time management

• Ability to work independently with limited supervision during weekend hours

We’re thrilled to announce that Curana Health has been named the 147^th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16^th in the “Healthcare & Medical” industry category and 21^st in Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.