Care Navigator

Category

Admin Support Services

Position Type

Full-Time

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.

As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.

Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.

For more information about our company, visit CuranaHealth.com.

The Care Navigator supports Curana CCM Care Managers and Curana providers with non-clinical tasks. The ideal candidate possesses a strong background in medical administration, excellent communication skills and the ability to adapt to virtual platforms.

Patient Support

• Handle inbound calls and requests from facilities / facility staff
• Address patient and durable power of attorney (DPOA) inquiries via telephone
• Respond to patient or caregiver messages received via the Curana Patient Portal
• Assist patients with scheduling follow-up appointments with Curana Providers or specialists

Provider / CCM Support

• Manage electronic health records (HER) and ensure accurate and up-to-date patient records
• Assist with patient census management activities
• Maintain patient rosters for patients enrolled in Chronic Care Management
• Upload new residents into the Care Management platform
• Update flags and census information in GehriMed
• Coordinate documents needed for review or signature by a provider
• Facilitate provider orders and escalate findings
• Obtain patient records and diagnostic test results

Communication Support

• Answer and manage incoming calls professionally and courteously
• Collaborate with the Curana Care Team to ensure seamless communication within our health network

Other duties as assigned

Required Education and Experience

• High school diploma or equivalent
• 1+ years of experience working in a medical office , Senior Living Community engagement or other related fields
• 1+ years experience in Electronic Health Records (EHR) documentation or other practice management tools

Required Skills

• Experience with computers
• Office 365 Suite

Travel Requirements:

• 100% remote position requiring a reliable high-speed internet connection.

We’re thrilled to announce that Curana Health has been named the 147^th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16^th in the “Healthcare & Medical” industry category and 21^st in Texas.

This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.