Job Description

A bit about this role:

Devoted Medical has built a best-in-class virtual Diabetes Clinic to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Fundamentally, we want to help members navigate the healthcare system in a better and safer way, and we want to empower members to change the trajectory of their chronic diseases for the better. Disease management is critical to achieving this for our members with diabetes. Our multidisciplinary team combines remote monitoring, medication management, and high-touch disease education to deliver seamless speciality care in the comfort of our members’ homes.

As the Diabetes Clinical Guide Manager, you will have the opportunity to directly mentor and lead our team of Certified Diabetes Care and Education Specialist (CDCES) clinical guides within the Diabetes Clinic. The Diabetes Clinical Guide Manager will report to the Senior Manager of the Diabetes Clinic.

Required skills and experience:

• 3+ years of experience leading frontline clinical teams with accountability for team-level outcomes

Desired skills and experience:

• Demonstrated ability to champion new initiatives and achieve direct business outcomes

• You have great clinical and non-clinical judgment and are able to coach around performance to drive clinical effectiveness

Your Responsibilities and Impact will include:

Serve as direct manager of a team of Diabetes clinical guides (CDCES): (50%)

• Act as a clinical champion for the work - you are a player-coach, modeling excellent care delivery for the clinical guides

• Perform goal setting and coaching of direct reports to achieve business goals and clinical performance outcomes as set by clinic leadership; this includes monitoring the clinical guides’ results as shown on individual performance and productivity dashboards that are aligned with the patient journey map and desired clinical outcomes

• Complete regular reviews of direct reports’ work and hold clinical guides accountable to individual performance through audits, shadowing, and 1:1 meetings; this includes creating performance improvement plans, when needed

• Perform regular clinical audits (QA) that include a mix of note review and listening tours

• Steward our member-centric and open clinical culture to our members and colleagues

• Recruit, interview, hire, and onboard new clinical staff

• Identify needs, problem solve, and solution with the leadership team to achieve improvements and increased standardization of the clinical workflow

• Create workflows, assessments, and plans of care that create efficiencies for the team and show outcomes for member

• Assist the team in working with escalated member needs

• Coordinate and facilitate ongoing education to existing staff (in addition to owning the onboarding experience for new teammates)

• Meet with your manager regularly to discuss team performance, successes, and areas for improvement

Direct clinical care: (50%)

• Maintain an active panel of members enrolled in the Diabetes Clinic. Maintaining a panel is essential to stay immersed in the workflows and maintain expertise in the care model. Maintaining a panel includes, but is not limited to the following: Screen members for Diabetes Clinic eligibility and appropriateness; Complete detailed assessments and continue following up with members in the Diabetes Clinic to complete ongoing education on all pillars of diabetes management (disease process, medications, glucose monitoring, lifestyle counseling, contingency planning) ; Work with the members to create and achieve collaborative SMART goals; Utilize motivational interviewing skills with the goal to influence positive sustained behavioral changes; Identify gaps in care and provide resources; Collaborate with other Diabetes Clinic team members (nurse practitioners, social workers, pharmacists) to develop plans of care and optimize medication regimens to help members achieve goals; Maintain documentation related to member and provider interactions

• Continue to improve skill set with participation in education series within the Diabetes Clinic and outside providers of continuing education

Salary Range: $75,000.00 - $103,000.00 annually

#LI-REMOTE

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.