Job Description

Devoted Health’s long-term vision is to create a virtual "blue zone" for its members, where they can live longer, healthier lives by receiving the right care, in the right place, at the right time, in a proactive and coordinated way. When the traditional/ ‘status quo’ health system fails to provide, Devoted members can rely on Devoted Medical, an innovative, world-class care delivery system whose primary directive is to treat each member like family.

Transitions of Care (TOC) is one of Devoted Medical’s largest clinical programs, responsible for ensuring that thousands of Devoted members return home safely after hospitalization. From admission through 30 days post-discharge, our highly skilled, virtual interdisciplinary teams deliver personalized and comprehensive ‘wrap around care’ to break down the gamut of clinical, social & logistical barriers to post-discharge stability. This member-centric approach has already yielded substantial, sustained reductions in post-discharge complications and readmissions, and we’re continuously evolving our care model to keep more members safe at home.

Required Skills and Experience

• Active RN license (compact/multi-state licensure preferred)

• Minimum 2 years of direct patient care experience in care management, population health, or transitions of care (virtual preferred)

• Minimum 2 years of people management experience, with a track record of team development and performance oversight

• Experience managing licensed care management teams

• Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies

• Comfort with reviewing, interpreting, and acting on performance data

• Strong communication and collaboration skills, with a can-do attitude and a learning mindset

A bit about the role

We are currently seeking a TOC RN Manager to lead and support a team of RN Case Managers who deliver exceptional care and patient outcomes. This leader will help shape culture, performance, and clinical excellence by mentoring nurses, supporting their clinical decision-making, and ensuring care is delivered with compassion, integrity, and skill.

As part of our interdisciplinary leadership team—alongside peer RN Managers and leaders from Nurse Practitioner, Care Coordinator, and Associate disciplines—you’ll collaborate on day-to-day operations, patient care strategy, and the continuous improvement of our virtual care model.

Our ideal candidate is compassionate, solutions-driven, clinically strong, and experienced in people management. They thrive in a fast-paced, evolving environment and are passionate about building a culture rooted in high-quality care, trust, and innovation.

Responsibilities Include

• Coach and support RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies

• Identify workflow challenges, contribute to cross-functional problem-solving, and help standardize best practices across teams

• Design and implement workflows, assessments, and protocols that improve efficiency and demonstrate patient impact

• Provide ongoing support to RN Case Managers by assisting with escalated or complex patient needs. Actively participate in clinical huddles and maintain a consistent presence in patient outreach efforts, dedicating at least 10% of time monthly to direct engagement

• Develop onboarding and ongoing education experiences for new and existing staff

• Collaborate with cross-functional leaders to align and optimize care coordination across programs

• Meet regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes

Attributes for Success

• A service-oriented leader who builds a culture of purpose, connection, and clinical excellence

• Skilled in coaching, best practice-sharing, and education, creating a learning-rich environment where nurses grow in both confidence and capability

• Inspires greatness—motivates and uplifts others to achieve their full potential while leading with compassion and clarity

• Proficient in performance monitoring and data analysis—comfortable using metrics and trends to guide team development and decision-making

• Exceptionally organized, proactive, and detail-oriented

• Comfortable working in a dynamic, fast-paced environment

• Curious and analytical—able to identify gaps, propose improvements, and implement with intent

• Highly collaborative, breaking down silos and embracing interdisciplinary partnership

• Committed to continuous learning and nimble leadership in an evolving care model

Salary: $94,000 - 127,000

#LI-REMOTE

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.