Job Description

A bit about this role:

Devoted Medical is building clinical programs to manage and coordinate care in a manner consistent with Devoted’s values of treating every member like family. Medication plays a crucial role in helping people manage chronic conditions, but in many cases effective medication management is limited by barriers to access, uncoordinated prescribing, or a failure to use the most effective evidence-based medication therapies. For example, despite a mountain of evidence, less than 1 in 10 people with congestive heart failure (CHF) are prescribed evidence-based medications proven to save lives and prevent hospitalizations.

Devoted’s clinical pharmacy team aims to support improved therapeutics for Devoted members. It supports this work in three ways:

• Conducting medication reviews (via direct member engagement and via pharmacist consult support for other clinicians)

• Virtual pharmacist-led care via telemedicine to close therapy gaps

• Coordinating care for changes in therapy by counseling members and engaging prescribers and pharmacies

This work is done in service of a number of goals. The clinical pharmacy team drives Devoted’s quality and Medicare Stars performance on medication adherence, blood pressure control, statin use, and other quality measures, and also plays a critical role in care teams for other clinical programs (such as our Intensive Home Care program, our Diabetes and CHF programs, and our Transition of Care program). Pharmacist consults help our clinical teams reduce polypharmacy issues and improve evidence-driven medical therapy.

Examples of these interventions include:

• Conducting comprehensive and targeted medication reviews

• Identifying and closing statin therapy gaps via a pharmacist-led telemedicine intervention

• Driving medication adherence for diabetes, hypertension, and cholesterol management

• Performing consults for complex care teams to help address polypharmacy issues

• Coordinating appropriate screening and testing for therapeutic drug monitoring and detection/prevention of future bad outcomes

As a pharmacy care coordinator in this role, you will partner with our Clinical Pharmacy and Operations teams to assist in outreach, coordination, and follow-up to ensure that we are assisting the team and providing best in class care to our members. You will be part of a mission-driven, team-oriented, joyful culture amongst the broader pharmacy team who care for our members.

Responsibilities and Impact will include:

• Assists with coordination and collaboration with the broader pharmacy team for additional support and services

• Establishes and maintains relationships with providers, medical directors, and network contacts for escalation of issues

• Engages with providers to coordinate appropriate testing, appointment scheduling, and prescription refills and renewals

• Help patients navigate their Devoted Health benefits

• Provides appointment and medication refill reminders Assists with pharmacy related questions and concerns and escalates to a clinician when appropriate

• Assists members with enrolling in financial assistance and clinical programs

• Assists with special projects as needed/required

The Pharmacy Care Coordinator, Clinical Pharmacy Operations will report to the Manager, Clinical Pharmacy Operations at Devoted Medical. The Manager will work in conjunction to support all operational activities associated with the Clinical Pharmacy team.

Required skills and experience:

• Bilingual in Spanish/English

• At least 3 years of work experience in a health care setting, pharmacy a plus

• Nationally Certified Pharmacy Technician strongly preferred

• Experience with Medicare Part D operations (e.g. pharmacy help desk, utilization management, formulary management)

• Experience with pharmacy-related quality assurance (QA) work is strongly preferred (examples of pharmacy-related QA include performing medication reconciliation following hospital discharge and coordinating prescription refill programs

Desired skills and experience:

• Highly organized and detail-driven

• Adaptable and flexible, willing to roll your sleeves up and shift priorities

• Collaborative and enjoys working as part of a team

• Comfortable in speaking to physicians, pharmacies, and patients - having a passion for people

• You thrive in a fast-paced, dynamic environment and are a self-starter

• You are a transparent communicator about your work, what’s going well, and what's not; and thoughtful about adapting and finding new and innovative ways for improving processes

Salary Range: $27 - $32/hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.