Job Description

A bit about this role:
We're seeking a leader to help guide and encourage our team as we enter the next stage of Devoted’s growth. Someone with demonstrated ability managing and coaching high performing teams as well as an eagerness to dive in and build themselves. This Associate Director (AD) will be a key member of our Data and Business Intelligence team and responsible for managing analysts who support Devoted’s Claims, Health Services, Payment Integrity, Provider Service and Compliance workstreams and act as a strategic partner to our Core Service Operations leadership team, scoping and developing reporting tools and analyses that directly impact operational performance.

With the advent and rapid evolution of LLM tools, how work gets done for analysts is changing every day. This AD will enthusiastically engage at the cutting edge of tool development, bringing external perspective and developing tools for both their direct team and the broader data organization. To be successful in this position this leader must be skilled at coaching and mentoring analysts with deep subject matter expertise on how to get the most leverage possible through automation of their development workflow.

Reporting into the Sr. Director of Business Intelligence, you will partner with many teams across the company (business teams, data science, product management, data engineering, and software engineering) to determine how best to measure and present our company’s performance. Both as an individual contributor and manager you will be responsible for building tools that will: ensure data integrity and reporting consistency; maintain the performance of our BI platform (Looker); and scale to support current and future LLM supported analyses and use cases.
We need a leader who desires wearing many hats, loves coaching and developing teams, and working with leaders across the organization to develop reporting and generating insights that enable Devoted to improve performance in critical business areas.

We are eager to find folks who are passionate about building great technology to solve problems for our members, our colleagues, and ourselves.

Responsibilities will include:

• Managing and coaching a team of high performing analysts with deep subject matter expertise in their domains

• Partnering and collaborating with Senior (COO, VP, Sr. Director) level leaders across the organization to build understanding of business workflows and propose requirements for KPIs and reporting tools.

• Understanding impact of projects within and across workstreams, effectively proposing and defending prioritization based on business impact.

• Building, testing, and iterating on stored LLM prompts and other automation tools, evangelizing the use of those tools across the data team.

• Collaborate with Product, Data Science, and Engineering teams to define requirements for supporting data warehousing systems in Snowflake or our internal operating platform.

• Designing data structures and tools that will scale as our company continues its adoption of LLM based analysis, including self-service conversational analytics.

Attributes to success:

• Leading with curiosity and no-ego, even in areas of in-depth experience

• Coaching analysts to thrive in an environment of rapid growth and iteration where we encourage updates to prioritization and requirements in order to ensure the greatest business impact.

• Experience partnering with leaders to define and execute technical projects, seeing work through from ideation to implementation and impact

• Desire to contribute individually and through their team

• Understanding of many technologies and a desire to add more to the list

Required skills and experience:

• Demonstrated experience in a fast paced growth environment (either a successful start up or high growth corporate division)

• 4+ years managing analysts

• 6+ years experience developing metrics and performing analyses

• 6+ years experience with development in a Business Intelligence platforms (Looker (strongly preferred), Tableau, Power BI)

• Strong SQL skills and expertise in advanced sql concepts (CTEs, window functions, complex joins, etc) to execute ad hoc analysis and prototype data models

• Experience at a Medicare Advantage plan working with claims or utilization management data

Bonus:

• At least 3 years in management consulting, product management, or another strategic role translating technical problems for executive-level audiences

• Comfort with “live” coding and real time problem solving, bringing up a SQL query and iterating in front of stakeholders is part of your toolkit

• Experience with dbt

• Familiarity using LLM coding features within an IDE (Github Copilot, OpenAI Codex, Claude Code)

Salary Range: $175,000 - $185,000 / year

#LI-Remote

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.