Market Manager II

ID

2024-11929

Category

Clinical & Operational Leadership

Type

Full Time

Pay Range

Salary range - Based on experience

DispatchHealth seeks a dynamic leader to join an innovative and rapidly growing team in Northern VA. This individual is responsible for overseeing the day-to-day operations of one market containing five to eleven cars. This includes managing staff, budgeting, scheduling, and ensuring the delivery of high-quality patient care. Direct reports include a Lead DispatchHealth Medical Technician (DHMT)and all DHMTs in assigned area.

• Hold primary daily operational accountability for assigned DispatchHealth markets. This includes driving clarity, consistency, and performance through a collaborative and engaging leadership style, aligning with internal stakeholders to achieve clinical, operational, and financial goals.
• Provide on-call support to regional operations team as needed.
• P & L Management: Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures, and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability.
• Performance Management: Manage and improve the performance of DHMTs through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals.
• Hiring & Training: Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing evaluations.
• Business Development: Responsible for business growth and development including presenting the DispatchHealth business model/service lines to external partners (i.e., senior communities).

• Education or experience equivalent to a 4-year college degree is preferred
• A minimum or two years in a leadership role in healthcare
• Valid driver’s license with clean driving record
• Initiative and a sense of competitive drive
• Ability to stay focused on results despite changing conditions, comfort with ambiguity.
• Strong operational, problem solving and analytical skills.
• Working knowledge of Excel and other Microsoft tools
• Leadership: empowerment/delegation, lead change, and have a passion for results and continuous improvement
• Possess key leadership attributes including team building and management experience -mentoring, coaching, driving consensus and performance.

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company?

Are you willing to roll up your sleeves and do what needs to be done?

Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?

Our Mission

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision

Building the world's largest in-home care system.

Our Values are embodied in The DispatchWay

• Courage to advocate for our patients and each other
• Innovation to trailblaze a new path for healthcare
• Integrity to create a respectful and inclusive environment
• Compassion to provide quality, safe and excellent care

Get to know us! Watch the video below to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, Twitter and YouTube to learn more.

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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