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Care Coordinator

Eating Recovery Center

Eating Recovery Center

Customer Service
Plano, TX, USA
Posted on Tuesday, July 9, 2024

Who we are

ERC Pathlight is an innovative, rapidly growing clinical leader in the behavioral health sector. Founded in 2008 by pre-eminent psychiatrists and psychologists in the eating disorder space, ERC Pathlight now treats over 6,000 patients per year, operates more than 30 facilities in 9 states and delivers tele-healthcare to patients nationally. We offer the most comprehensive treatment program in the country for patients who struggle with eating disorders, mood and anxiety and trauma-related disorders.

How you’ll serve our patients

The Care Coordinator plays a critical role in patient admissions and transitions, as well as providing administrative and clinical support to the treatment teams. They also ensure that all patients receive and complete treatment plan assessments and patient engagement surveys

You will serve patients daily in a multitude of ways:

  • Based on the needs of the assigned location, the Care Coordinator may support the care team by performing any of the following:
    • Identifies referrals for varying levels of care/treatment and coordinate with treatment team and providers to secure these services for patients.
    • Coordinates discharge and/or transfers to other treatment facilities.
    • Submits daily attendance gathered from sign in/out logs or midnight census.
    • Updates treatment teams (when applicable) and patient tracker, sets expired reasons, ensures NOVA and movement calendar dates match.
    • Pulls patients on the unit and sets up equipment for virtual doctor appointments
    • Issues admission day schedules
    • Sends welcome emails or other information to patients/families
    • Schedules rounds
    • Coordinates transportation
    • Manages Preventive Quality Indicators (PQIs) to ensure timeliness and accuracy.
  • Completes research assessments (TPA) and Patient Engagement Surveys (PES) with patients and family members throughout services
  • Coordinates with outpatient providers by sending OP Provider Welcome Letter at admission and adding and updating contacts, sending treatment communication throughout the patient stay.
  • Updates the electronic medical record with patient movements, transfers and discharges and involuntary status.
  • Works with treatment team members to facilitate FMLA/disability paperwork, obtain work and school absence letters, etc.

Must haves:

  • 2 years of relative experience in a clinical administrative setting- Required

  • Bachelor’s degree in psychology, social work or related field- Preferred

How we invest in you

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we’re here to support your role by offering ongoing training and continuing education opportunities as well as support to achieve internal growth.

What we offer

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.