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Senior System Analyst



Remote · Portugal
Posted on Thursday, November 2, 2023

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The Operations Team at Feedzai is responsible for ensuring the efficiency of the company as whole, by transforming business processes, tools, data & insights, while ensuring great day-to-day work experiences for all other teams and departments. Join Us!


We are seeking an experienced Systems Analyst to join our team. The ideal candidate will be responsible for overseeing the management of Salesforce and other internal corporate applications like Hubspot or JIRA. This role requires a deep understanding of Salesforce administration and configuration, along with the ability to manage and support other critical corporate applications. The incumbent will actively participate in the procurement and integration of new tools, ensuring their seamless incorporation within the existing systems landscape at Feedzai.

Your Day to Day:

  • Salesforce Management: Oversee the administration, configuration, and maintenance of the Salesforce platform, ensuring its optimal performance and alignment with business objectives.
  • Corporate Application Management: Manage various internal corporate applications, ensuring their reliability, security, and continuous functionality in line with business requirements.
  • Procurement Participation: Collaborate with the Procurement team to identify, evaluate, and onboard new systems and tools that enhance operational efficiency and productivity.
  • System Integration: Facilitate the integration of new applications with existing systems, ensuring smooth data flow and interoperability across platforms.
  • User Support and Training: Provide technical support to users, addressing any system-related issues and offering guidance and training to ensure effective utilization of applications.
  • Documentation and Reporting: Maintain comprehensive documentation of system configurations, processes, and issues, and generate regular reports on system performance and usage metrics.
  • Continuous Improvement: Identify opportunities for process and system enhancements, recommending and implementing solutions to improve overall operational efficiency and effectiveness.

You Have & You Know-how:

  • MSc in a quantitative discipline (e.g., Engineering, Computer Science, Mathematics).
  • Proven experience in administering and managing Salesforce and other corporate applications within a fast-paced operational environment.
  • Knowledge of sales and marketing processes in SaaS companies.
  • Strong understanding of system integration processes and best practices, coupled with the ability to troubleshoot technical issues.

Please submit your CV in English

#LI-Remote #LI-JA1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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