The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves. Join Us!

As a Project Manager at Feedzai you should have a combination of Technical and Engagement skills. You will combine tactical execution skills with strategic expertise to lead cross-functional teams through pre-sales, kick off, and deployment. You will be the client's primary point of contact, so you must have strong communication skills and the ability to translate technical details into business terms.

You:

You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution.

We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects.

Your Day to Day:

• Lead technical teams consisting of software engineers and/or data scientists;
• Lead pre-sales meetings, discovery workshops, story boarding;
• Communicate project status including timeline, risks, delays, budget and the overall progress to select key stakeholders;
• Define and assess project risks, both technical and non-technical in nature and effectively deploy mitigation plans;
• Lead the scrum team in sprint planning and backlog grooming. Must have experience leading Agile cerimonies
• Lead a project from start to finish, working with teammates from strategy, business analysis, development and quality assurance in a variety of projects;
• Lead as a consultant to clients by understanding their expectations and requirements and effectively communicating across functional teams.

You Have and Know-how:

• MSc or BSc degree in Computer Science or a similar degree;
• Willingness to travel (between 10% to 30%);
• Experience of managing projects for external clients;
• Experience managing Software Engineers (being on a delivery team a huge plus).
• Skills in leadership, adaptability, problem solving, and critical thinking;
• Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a ‘get it done’ attitude;
• Clear and concise writing ability in different communication mediums (email, formal client-facing documents, etc...);
• The ability to cultivate relationships with clients;
• Be able to control client expectations and push-back when necessary to ensure the success of the project;
• Experience with Agile (Scrum/Kanban) and Waterfall SDLC methodologies.
• English and Spanish proficiency

Added plus

• Banking both issuing and acquiring experience
• Experience leading discovery workshops and project kick-offs;
• Experience managing Data Scientists;
• Past experience as a Software Engineer is a big plus;
• Experience with JIRA and Confluence
• One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!

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