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Customer Experience - Senior Full-Stack Software Engineer (RCM)

GeneDx Inc

GeneDx Inc

Software Engineering, Customer Service
Posted on Monday, December 11, 2023

Customer Experience - Full-Stack Software Engineer (RCM)

The Role

GeneDx, the world's leading genomics diagnostics company, is seeking a Full-Stack Software Engineer to join our Customer Experience Platform team. This role will focus on enhancing revenue cycle management and billing systems.

As a Full-Stack Software Engineer, you will work with other engineers across teams to deliver more reliable, scalable, and user-friendly software into our production diagnostics platform. You will lead technical design and implementation efforts to improve workflows; executing using the best practices and principles of modern software engineering. You will work with Product Managers and Designers to understand your key user personas (both internal to the company and external) and their pain points, and propose novel technical solutions for how our applications can better enable their workflows.

Experience, Traits, and Skills

  • Demonstrated knowledge of modern software engineering best practices, patterns, and methods.
  • 5+ years professional experience designing and supporting robust applications.
  • Experience developing back-end services in one or more languages (e.g. Python, NodeJS, C#, Go).
  • Experience developing front-end applications using modern frameworks (e.g. React, Vue, or Angular).
  • Experience in Salesforce, including:
    • Lightning web components, Apex development, triggers, classes
    • Working knowledge of Service Cloud, Sales, and/or Marketing Cloud
    • Experience building automation, flows, approval processes
    • Salesforce certifications a big plus
  • Experience with cloud services (AWS preferred).
  • Experience with Docker, Kubernetes, CI/CD, automated testing, and logging preferred.
  • Excellent communication skills; ability to work collaboratively with other development teams.


  • Design, write, and maintain high quality and robust software applications and services to meet team goals.
  • Collaborate with teammates and product managers in developing development roadmaps and sprint planning.
  • Assist in establishment and adherence to robust and compliant software development best practices.
  • Contribute to continuous improvement in the operating model of the team.


  • You are an active and vital contributor to your team and your co-workers’ success and well-being.
  • Software solutions are scalable, cost controlled, reliable, and engineered with modern software engineering best practices.
  • Software solutions are modular and evolvable, allowing easy implementation of improvements.

Pay Transparency, Budgeted Range
$153,053$191,317 USD


Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.


From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:


  • High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
  • Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.


  • Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
  • Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
  • Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.


Essential on-site and customer facing employees may be required to provide proof of COVID-19 vaccinations. Such employees may request exemptions for medical conditions or religious beliefs.

Benefits include:

  • Paid Time Off (PTO)
  • Health, Dental, Vision and Life insurance
  • 401k Retirement Savings Plan
  • Employee Discounts
  • Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.