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Head of Training and Sales Enablement

GeneDx Inc

GeneDx Inc

Sales & Business Development
United States · Remote
Posted on Tuesday, January 23, 2024


Location: Remote

GeneDx is a patient-centric health information company that delivers personalized and actionable health insights that inform diagnosis, guide treatment and improve drug discovery. The company is transforming healthcare through its industry-leading exome and genome testing and interpretation, fueled by one of the world’s largest rare disease data sets. GeneDx is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care.

The Head of Training and Sales Enablement is responsible for leading selling skills, sales strategy and tactics, business acumen and presentations skills training to sales representatives. This position is a member of the Commercial team and is based remotely.

Primary Duties & Responsibilities

  • This role plays an instrumental role in the creation, production, and planning of several Global Sales Enablement programs that will have an impact on the sales teams success
  • Help manage the change and adoption with the sales organization, especially when introducing new processes, tools, or methodologies
  • Collaborate with Marketing, Sales and Leadership teams to maintain content and to ensure it is aligned with broader company messaging
  • Execute Foundation Training program (i.e. Lab 101 for Sales new hires) and as needed at national meetings or regional meetings
  • Develop and/or deliver effective and highly engaging training programs on presentation skills, business processes (e.g. Account Plans, conducting Customer Business Reviews, presenting Financial Proposals), and selling skills
  • Support the training of the CRM (Salesforce) for new sales hires in their initial onboarding
  • Coordinate with HR for Sales Training onboarding requirements that will be expected of new sales representatives
  • Maintain Learning Management System (LMS) requirements for various sales rep roles to ensure comprehensive and update-to-date training
  • Run LMS assignment completion reports to ensure that expected pre-work has been finished by defined deadlines
  • Manage all communications to new sales reps related to our Foundation Training program along with the 90-day training calendar
  • Coordinate with internal departments such as sales and marketing, sales operations, Incentive Compensation, Legal/Regulatory compliance, and HR to deliver presentations in training classes
  • Coach and provide feedback, both verbal and written, on observed behaviors in role-play presentations. Share these observations with Regional Sales Directors
  • Partner with Sales Leaders to plan and execute continue education for all Sales representatives, including product, technical and operational subjects
  • Develop eLearning content in collaboration with various Product Managers and Medical Directors
  • Share best practices in the training program to level-set new sales reps’ understanding of what great looks or sounds like
  • Collaborate with the CCO, SVP of Sales, and Marketing team on projects that identify and address development needs for the sales organization
  • Coach and develop team of Training Managers


Education and Experience:

  • Bachelor's degree
  • 10 or more years of Marketing, Sales, or relevant Training experience; or 7 years with Masters
  • 5 or more years of prior healthcare sales experience

The successful candidate will have:

  • Thorough familiarity with and ability to apply adult learning and instructional design philosophies, strategies, and theories to various types of projects including and beyond the curriculum
  • Excellent written and verbal communication, presentation and professional speaking skills to include classroom facilitation.
  • Advanced understanding of sales processes, preferably in clinical laboratory industry
  • Demonstrated Project Management skills
  • Experience in leading without direct-line authority and 1:1 coaching
  • A high-level of personal Accountability for attaining performance objectives
  • Must be able to act independently and handle multiple priorities and assignments simultaneously
  • Ability to influence and collaborate across business functions
  • Demonstrated ability to articulate learning objectives that are focused, concise, and measurable
  • Detail-oriented with accomplished organizational/time management skills
  • Strong active listening skills
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Flexibility to work in a fast-paced environment with multiple demands by taking a high level of initiative
  • Ability to travel as needed

Preferred Qualifications:

  • Master's degree
  • 5+ years of prior medical sales experience in the Laboratory Diagnostics industry
  • Certified (via vendor Train-the-Trainer processes) to train sales methodologies, such as SPIN selling, Strategic Selling, or the Challenger Selling model
  • Experience in content development and Medical/Legal/Regulatory review processes preferred
  • Experience in managing vendors to deliver projects on-time and on-budget
Pay Transparency, Budgeted Range
$185,000$215,000 USD


Science - Minded, Patient - Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.


From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:


  • High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
  • Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.


  • Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
  • Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
  • Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.


Essential on-site and customer facing employees may be required to provide proof of COVID-19 vaccinations. Such employees may request exemptions for medical conditions or religious beliefs.

Benefits include:

  • Paid Time Off (PTO)
  • Health, Dental, Vision and Life insurance
  • 401k Retirement Savings Plan
  • Employee Discounts
  • Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.