Sales Trainer – Clinical Content Manager

REMOTE US

GeneDx is a patient-centric health information company that delivers personalized and actionable health insights that inform diagnosis, guide treatment and improve drug discovery. The company is transforming healthcare through its industry-leading exome and genome testing and interpretation, fueled by one of the world’s largest, rare disease data sets. GeneDx is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care.

The Sales Trainer – Clinical Content Manager applies broad expertise & knowledge in the development and program management of clinical, selling skills, and compliance training. Leads and contributes to development of content creation, delivery (both presentation and facilitation) as well as managing training programs to improve the knowledge and skills of new and experienced sales personnel. This clinical expertise needed for this role is in the areas of pediatric neurology, general genetics, neonatology, developmental pediatrics, rare disease, and exome and genome sequencing.

The Sales Trainer – Clinical Content Manager will report to the Head of Training and Sales Enablement and will work with Sales leadership and other GeneDx commercial leaders to implement and execute training strategies to address the needs of the Sales team.

Areas of focus will be onboarding, new hire training, advanced training, product messaging, sales enablement tools, including our Learning Management System (LMS), as well as field rides, regional meeting and national sales meeting support.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Create, facilitate, and present clinical content and assess training effectiveness for the sales team via quizzes, surveys, and practice activities. Content includes (but is not limited to):
• Slide decks for presentations
• Talking points and FAQ documents
• Sales enablement resources (pages and playbooks)
• Publication summaries
• Courses/curricula within GeneDx’s Learning Management System (LMS)
• Collaborate with Sales Leadership, Marketing, Training counterparts, Medical Affairs, and other internal stakeholders to identify training needs.
• Create and update resources and reference material for the sales team.
• Contribute to the team’s development of training plans and messaging.
• Own all training phases: onboarding, new hire training, advanced leadership training, and any other ongoing training.
• Work with the training team to plan, organize, facilitate, and execute meetings, such as the annual Global Commercial Meeting, as well as other commercial meetings.
• Identify opportunities to improve sales effectiveness through strategic training.
• Provide clarification when product-related questions arise.
• Work with other teams to make decisions about the most appropriate sales enablement tools to increase RAE effectiveness.
• Incorporate best practices for adult learning strategies.
• Travel required as needed for meetings/events; approximately 10-20% travel required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Mathematical, computer, reasoning, and language skills at the professional level.

Education and/or Experience

• Exceptional communication skills – including the ability to digest a plethora of information at once, help distill for training, and articulate the information in a clear and concise manner in both oral and written presentations.
• Strong ability to retain and simplify complex clinical information into digestible materials for field sales, including why it’s relevant for the given audience.
• Ability to build and maintain relationships with stakeholders.
• Excellent organizational and planning skills.
• Experience developing engaging and educational content for a broad audience including patients, commercial teams, etc.
• Ability to present in front of large groups, both live and over video conferencing.
• Ability to prioritize and balance workload to meet deadlines.
• Ability to work with colleagues at varying levels of the organization and readily incorporate feedback.
• Detail-oriented, proactive, flexible and able to handle multiple projects simultaneously.
• Self-motivated, creative and driven to improve the effectiveness of the sales team.
• Available for key meetings during normal business hours.
• Ability to travel 10-20%.
• Bachelor’s degree or equivalent work experience, with master’s degree in genetic counseling preferred
• 5+ years of sales training experience in the genetics industry, as well as previous field sales or clinical experience.
• Moderate to advanced experience using MS Office, Confluence, an LMS, Monday.