The Commercial Trainer - Billing Content Manager applies broad expertise & knowledge in the development and program management of billing, customer service skills, adult learning theory, and compliance training. Leads and contributes to development of content creation, delivery (both presentation and facilitation) as well as managing training programs to improve the knowledge and skills of new and experienced client-facing personnel. The billing knowledge required for this role is in the areas of specific GeneDx billing workflows and operations, billing systems and policies, payor-related nuances, and the overall landscape of billing and reimbursement within the genetic testing landscape.

The Commercial Trainer will report to the Head of Training and Sales Enablement and will work with Sales, Client Experience, Market Access and Billing leadership and other GeneDx commercial leaders to implement and execute training strategies to address the needs of the client-facing teams.

Areas of focus will be onboarding, new hire training, advanced training, billing systems, workflows, messaging, commercial enablement tools, including our Learning Management System (LMS), as well as regional and national sales meeting support.

Essential Duties and Responsibilities

• Create, facilitate, and present billing content and assess training effectiveness for client-facing teams via quizzes, surveys, and practice activities.
• Collaborate with Client Experience and Billing Leadership, Marketing, Training counterparts, Market Access, Sales, and other internal stakeholders to identify training needs.
• Create and update billing-related resources and reference material for the relevant teams.
• Contribute to the team’s development of training plans and big picture billing messaging.
• Own all training phases: onboarding, new hire, in-person, and any other ongoing training related to billing content.
• Work with the training team to plan, organize, facilitate, and execute meetings, such as the annual Global Commercial Meeting, as well as other commercial meetings.
• Identify opportunities to improve client-facing teammate effectiveness through strategic training.
• Provide clarification when billing-related questions arise.
• Work with other teams to make decisions about the most appropriate commercial enablement tools to increase teammate effectiveness.
• Incorporate best practices for adult learning strategies.

Competencies

Mathematical, computer, reasoning, and language skills at the proficient level.

Education and/or Experience

• Bachelor’s degree or equivalent work experience, with master’s degree preferred
• 5-7 years of commercial training experience in the genetics industry, as well as previous client-facing experience.
• Exceptional communication skills – including the ability to digest a plethora of information at once, help distill for training and articulate the information in a clear and concise manner in both oral and written presentations.
• Strong ability to retain and simplify complex information into digestible materials for client-facing teammates, including why it’s relevant for the given audience.
• Ability to build and maintain relationships with stakeholders.
• Excellent organizational and planning skills.
• Experience developing engaging and educational content for a broad audience including patients, commercial teams, etc.
• Ability to present in front of large groups, both live and over video conferencing.
• Ability to prioritize and balance workload to meet deadlines.
• Ability to work with colleagues at varying levels of the organization and readily incorporate feedback.
• Detail-oriented, proactive, flexible and able to handle multiple projects simultaneously.
• Self-motivated, creative and driven to improve the effectiveness of the client-facing teams.
• Moderate to advanced experience using MS Office, Confluence, an LMS, Monday.
• Ability to travel 10-15%.