GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Supervisor, Billing Support

Must have flexibility Monday - Friday between 8:00am-8:00pm, EST for an 8-hour shift.

Purpose

We operate with conviction that what is best for our customers (patients, their families and the clinicians, payers and partners who serve them) must be embedded in every aspect of our work.

At GeneDx we believe:

• Genomic information has broad utility, and every person should have access to their genome delivered expertly, ethically, and responsibly -- to guide health decisions throughout life.
• The transition from hypothesis-based to genome-guided healthcare will improve outcomes for patients and the healthcare system that benefit society as a whole.
• Genomics will radically transform therapeutic development, bringing better therapies to patients, faster; and patients should control and can direct the use of their genomic information to benefit both themselves and advance scientific understanding that helps others.

In support of these beliefs, we value:

• Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, and Bravery.

Through this value system we aim to revolutionize healthcare and change lives by unlocking the answers from within, bringing better health from genomics to patients around the world.

More about the role

We are seeking a dedicated and experienced Billing Support Supervisor to lead our team of Billing Support Specialists. The Billing Support Supervisor will oversee the daily operations of the billing support team, ensuring efficient and accurate billing processes, and providing exceptional customer service. The ideal candidate will have strong leadership skills, a thorough understanding of billing procedures, and a commitment to fostering a collaborative and supportive team environment

Essential Duties and Responsibilities

• Supervise and manage a team of 7-10 Billing Support Specialists, providing training, guidance, and performance evaluations.
• Oversee daily billing support operations to ensure accuracy, efficiency, and compliance with company policies and regulations.
• Address and resolve complex billing issues and escalations, working closely with the billing support team and other departments.
• Monitor and analyze billing support processes and workflows, identifying opportunities for improvement and implementing best practices.
• Ensure accurate and timely processing of payments, refunds, and adjustments.
• Maintain detailed and accurate records of billing activities and customer interactions.
• Collaborate with finance, customer service, and other departments to ensure seamless billing operations and excellent customer service.
• Develop and implement billing-related training programs and resources for the billing support team.
• Stay updated on industry trends, regulations, and best practices related to billing and reimbursement.
• Prepare and present regular reports on billing support activities, performance metrics, and process improvements to senior management
• Attention to detail and accuracy

Supervisory Responsibilities

• Provides immediate supervision to group to fulfill objectives and work assignments. Supervises technical and support non-exempt staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Proven experience in a billing or finance role, with at least 2-3 years in a supervisory or leadership position.
• Strong understanding of billing processes, procedures, and regulations, preferably in a healthcare or laboratory setting.
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Proficiency in using billing software (Xifin and Careviso is a plus)
• Proficiency in Salesforce.
• Proficiency in Microsoft Office
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• High level of empathy and customer service orientation.

Preferred

• 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience
• Proven experience in a billing supervisory role, preferably in a laboratory setting.

Benefits include:

• Paid Time Off (PTO)
• Health, dental, vision and life insurance
• LT/ST disability plans
• Flexible Spending Account (FSA)
• 401k retirement savings plan
• Employee Discounts
• Voluntary benefits

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.