GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

The Genetic Counseling Assistant (GCA) Program Coordinator is dedicated to a specific test type or process. The Program Coordinator aids in creating/updating policies, SOPs, and forms; independently troubleshoots issues and proposes/implements solutions; assists with training of new GC Assistants; and supervises a group of Genetic Counseling Assistants (GCAs) and/or GCA Leads who support test utilization management efforts.

Major Duties and Responsibilities

• Supervises a group of GCAs and/or GCA leads performing accession check and/or issue resolution for a specific test type or process. Oversees coordination of schedules and distribution of work to ensure coverage for the team, working with the Program Manager and Program Director. Delegates team responsibilities.
• Uses performance management strategies to support employee development, encourage feedback, and assist with goal-setting.
• Supports training for new employees and for current employees during implementation of updates and new features.
• Recognizes workflow issues and proposes solutions to increase efficiency and provide higher quality service to GeneDx clients. Works to modify procedures and implement changes as needed.
• Works in collaboration with GC leadership to help write, review, and/or update relevant policies, forms, and SOPs.
• Assists with case tracking and data review for specific projects as needed.
• Performs test utilization management (TUM) efforts, including both review of test orders at accession check and resolution of issues with client orders, with a focus on efficiency
• Performs other related duties and participates in special projects as assigned. Undertakes diverse assignments with minimal supervision

Supervisory Responsibilities

• Yes

Education/Technial Requirements

• Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.
• Excellent verbal and written communication skills.

Experience

• At least 3 years prior experience at GeneDx and/or another diagnostic laboratory, including experience with training.

Physical Demands

• Light lifting when traveling. Work requires close attention to detail and accuracy.

Work Environment

• Remote office based. Occasional travel may be required.