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Specialty Programs Coordinator, Provider



Troy, MI, USA
Posted on Thursday, May 23, 2024

Specialty Programs Coordinator, Provider

Location US-MI-Troy
ID 2024-3723
Business Operations & Corporate
Position Type


HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!


The Specialty Program Coordinator, Provider is responsible for the day-to-day operational support and coordination for all Complete Health Assessment recruiting activities while providing operational support to all specialty programs. This position requires utmost attention to detail in coordinating the efforts among both internal and external parties. (Hybrid work schedule; in office M-W, work from Home Thurs & Fri.)

Essential Duties and Responsibilities

  • Compose, send, collect, update, and manage all collaboration agreements between the providers and their respective collaborators.
  • Assist with facilitating collaboration between providers and collaborators by scheduling meetings, collecting completed charts and sending them for review by the collaborator, tracking the process.
  • Onboarding new providers including but not limited to sending welcome emails, submitting appropriate tickets, collecting documents, communicating with scheduling, mailing supplies.
  • Ongoing monitoring and collecting copies of provider documentation including but not limited to license, DEA renewal, BLS.
  • Assisting when needed for helping to manage providers concerns and requests.
  • Provide a high level of customer service to the organization
  • Prepare and act as primary contact for offer letter
  • Provide outreach calls to patients as a back-up when outreach specialists are unavailable and will reschedule appointments as requested
  • Provide operational support to Specialty Programs
  • Other duties as assigned


Required Knowledge, Skills and Experience

  • High school diploma/GED required.
  • Experience in office management, call center or an administrative role.
  • Excellent oral, written and interpersonal communication skills
  • Ability to multi-task in a call center environment
  • Ability to work independently and prioritize work assignments to meet department deadlines
  • Must be adept in using Microsoft Office software
  • Must have demonstrable experience in quickly learning and applying new software tools and programs as well as using electronic work tools
  • Demonstrated written and verbal communications skills

Preferred Knowledge, Skills and Experience

  • 2 years of experience in medical office or other healthcare setting
  • Proven, positive interactions with medical professionals and experience in scheduling patient appointments

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.


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