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Outreach Specialist

HarmonyCares

HarmonyCares

United States
Posted on Friday, June 7, 2024

Outreach Specialist

Location US-
ID 2024-3963
Category
Call Center
Position Type
Full-Time
Remote
Yes

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

The Outreach Specialist is primarily responsible for placing high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner in the comfort of the member’s home. As an Outreach Specialist you will:

  • Answer any incoming calls from members and case managers as well as return any voice mail messages in a timely manner.
  • Establish a rapport with members and clearly explain the offered services while obtaining and securing the In Home Assessment as requested by the Health Plan.

Qualifications

  • High school diploma/GED or higher
  • 1 year of call center experience, or relevant tele-sales experience
  • Basic knowledge of medical terminology
  • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
  • Experience with integrated voice/IT systems
  • Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
  • Demonstrable success in quickly building telephonic relationships with prospective customers
  • Must be willing to participate and contribute to the overall team environment
  • Requires flexible work hours when working with health plans and markets that may be in different time zones

Posted Max Pay Rate

USD $23.69/Hr.

Posted Min Pay Rate

USD $16.28/Hr.

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

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