Location US-MI-Troy

ID 2025-8578

Category

Information Technology

Position Type

Full-Time

Remote

No

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.

The Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will:

• Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutions
• Attain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problems
• Train users on various technologies
• Work with outside vendors to coordinate efforts towards supporting business initiatives
• Develop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge bases
• Build and configure desktops, laptops, and tablets
• Administer Active Directory and Exchange accounts

Qualifications

• High school diploma or equivalent
• 1+ years of work experience in a fast-paced Helpdesk, working on a variety of items
• Proficiency in Windows desktop operating systems, Microsoft Office, and Active Directory
• Proficiency with Laptops, Desktops, and Tablets
• Proficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgrades
• Solid foundational understanding of networking concepts
• Experience with basic server troubleshooting
• Experience with Active Directory Security Administration and Group Policy
• Working knowledge of networking technologies
• Demonstrated ability to adapt to new technologies driven by customer projects

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

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