HR Employee Services Specialist
HarmonyCares
HR Employee Services Specialist
- Category
- Business Operations & Corporate
- Position Type
- Full-Time
- Remote
- Yes
Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities
The HR Employee Services Specialist supports day-to-day HR operations while building a strong foundation across core Human Resources functions. This position plays a critical role in delivering a positive employee experience through accurate, timely, and compliant execution of HR processes and responsive employee support. This role partners closely with the People & Culture team and HR leadership to manage high-volume operational work, respond to employee inquiries, and support the consistent delivery of HR programs and services. Through this work, the role provides meaningful exposure to HR operations, compliance, employee relations support, and process improvement initiatives.
Essential Duties and Responsibilities
- Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service
- Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail
- Support I 9 processing and employment verification in compliance with federal requirements
- Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team.
- Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners
- Maintain accurate employee records within HR systems and ensure data integrity
- Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs
- Communicate clearly and professionally with employees, HR partners, and internal stakeholders
- Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership
- Support ongoing HR initiatives, audits, and process improvements as needed
- Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust
- Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations
- Manages multiple tasks and priorities simultaneously while meeting deadlines
- Effectively tracks work, follows through on open items, and maintains clear documentation
- Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests
- Ensures issues are appropriately routed, monitored, and closed with clear communication
- Understands when to resolve issues independently and when to escalate to the appropriate HR partner
In this role you may work with. . .
- People & Culture teams
- Medical Group Employees
- Support Office Employees
- Vendor Representatives
Qualifications
Required Knowledge, Skills and Experience
- Associate’s degree or equivalent work experience
- 1+ year of relevant HR or administrative experience
- Familiarity with basic HR terminology, policies, and processes
- Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams
- Outstanding written and verbal communication skills
- Demonstrated ability to work in a high volume, fast paced environment
- Strong customer service orientation with a proactive and solution focused approach
- Extremely detail oriented with the ability to multitask and manage competing priorities
- Highly responsive and organized
Preferred Knowledge, Skills and Experience
- Bachelor’s degree in human resources, communications, or a related field
- Experience working in healthcare or a healthcare adjacent environment
- Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting
Posted Max Pay Rate
Posted Min Pay Rate
Pay Transparency
Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
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