About Highnote

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 125+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

We are looking for an IT Engineer who is passionate about leveraging coding and automation to build a highly efficient and scalable IT environment, while increasing employee productivity. You'll be playing a key role in managing our IT environment, from user access and communication tools to network connectivity. This isn't just about fixing problems; it's about building solutions that make our IT operations smarter and faster.

What you’ll be doing

• Scale IT with Code & Automation:
  • Be a key driver in identifying and automating repetitive IT tasks using Python scripting or other tooling.
  • Develop and implement scripts to streamline user onboarding/offboarding, software deployments, system configurations, and more.
  • Proactively seek opportunities to leverage automation to improve IT workflows, reduce manual effort, and enhance overall system reliability and security.
  • Contribute to building a robust, automated IT infrastructure that can grow with our company.
• General IT Support:
  • Be a friendly face for our employees, providing quick and helpful IT support.
  • Keep track of our IT equipment.
• Mac Management:
  • Set up, configure, and maintain macOS devices (laptops, desktops) using our Mobile Device Management (MDM) tools.
  • Install and update software on Macs, ensuring everything is secure and current, often through automated processes.
  • Troubleshoot and fix hardware and software issues on Mac computers.
• Identity & Access:
  • Help manage our IDP, which handles who has access to what. This includes setting up secure logins and automating user provisioning/deprovisioning where possible.
  • Ensure everyone can easily and securely access the apps they need.
• Communication:
  • Support our Zoom environment for video calls and meetings, including setting up accounts and helping users.
  • Ensure our virtual meetings run smoothly and efficiently.
• Office Networking:
  • Assist with setting up and maintaining our office network, including Wi-Fi, switches, and basic firewall settings.
  • Help us keep an eye on network performance and fix any connectivity problems.

What we are looking for

• Proficiency in Python for scripting and automation. You should be comfortable writing scripts to solve IT problems and eager to use code to improve efficiency.
• Excellent problem-solving skills and a knack for figuring things out.
• Great communication skills, able to explain tech stuff clearly to anyone.
• A positive attitude, a strong desire to learn new technologies, and a passion for automation.

Bonus skills

• A portfolio or examples of automation projects you've worked on.
• Any relevant certifications (like Apple certifications, or basic networking certifications).
• Experience with Google Workspace or Microsoft 365.
• experience in an IT support or engineering role, especially with macOS.
• Some experience with MDM solutions for macOS (like Jamf Pro or Kandji).
• Basic understanding and some identity systems.
• Familiarity with supporting Zoom or other video conferencing tools.
• Basic knowledge of networking concepts (like how Wi-Fi works) and some experience with network hardware (Ubiquiti is a plus!).

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Up to 16 weeks off for Maternity leave + up to 6 weeks of Paternity leave
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $90,000-130,000.

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).