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Technical Program Manager

Honest

Honest

IT, Operations
Nashville, TN, USA
Posted on Nov 20, 2024

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day’s work.

Your Role

As the Technical Program Manager, you will oversee the technical strategy and delivery of complex, cross-functional technical programs for internal and external customers. You will collaborate with business owners and technical leaders to define deployment scope, deliverables, tasks, and required resources and will ensure that anticipated benefits are realized with each successful deployment. You will lead project teams, proactively identify risks, and work with key stakeholders to mitigate those risks and any potential downstream impacts – at times with support from and partnership with other program and project managers. You will demonstrate strong emotional intelligence, confidence, and a proactive work ethic. You will work autonomously as you represent the IT PMO.

Primary Functions of the Technical Program Manager Include:

  • Lead multiple complex technical programs and initiatives to a successful completion by aligning with key stakeholders on strategy and execution.
  • Translate business objectives into detailed technical requirements, deliverables, and timelines. Anticipate the needs of the business and responding accordingly throughout the project lifecycle by taking the steps needed to move work forward.
  • Manage complex technical dependencies across multiple workstreams and engineering teams. Create and maintain all project artifacts.
  • Maintain established communication rhythm for each assigned project.
  • Ensure projects remain on schedule, within budget, and within scope.
  • Manage project change control.
  • Work with functional managers to validate resource utilization/capacity planning.
  • Form a strong relationship with the business owners to identify and resolve risks, issues, and blockers and escalate issues and concerns appropriately.
  • Manage vendor development and project management teams as applicable to assigned projects.
  • Monitor and report on project performance on a regular basis.
  • Oversee Agile ceremonies throughout the project lifecycle.
  • Coordinate testing activities for each deployment.
  • Facilitate implementation planning to determine deployment approach and go-live support needs.
  • Serve as the primary point of contact for technical programs, ensuring alignment with business goals and operational needs.
  • Drive the development and improvement of technical program management processes, frameworks, and standards.
  • Provide regular updates to senior leadership on program progress, technical challenges, and solution strategies.
  • Deliver projects on-time and ensure that the service deliverable is implemented according to the documented functional and quality specifications.
  • Ensure project plans result in an operationalized deliverable as part of delivery assurance.
  • Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

  • Bachelor’s degree in business, healthcare administration, or similar field is required
  • Active Project Management Professional (PMP) or Certified Scrum Master (CSM) certification is required
  • 5+ years of technical project management with experience managing concurrent projects across functional teams, managing critical path, and coordinating deployments
  • Proven success delivering projects in an Agile environment
  • Proven ability to solve problems and drive projects to completion by identifying needs, raising awareness of risk, and influencing without direct authority
  • Excellent written and verbal communication skills, with the ability to identify the needed level of stakeholder engagement required for communication
  • Demonstrated proficiency in Microsoft Office products (i.e. Outlook, PowerPoint, Excel, Visio, Teams, etc.)
  • Demonstrated proficiency in the use of project planning tools (i.e., Jira, Smartsheet, ServiceNow, etc.)

The base pay range for this role is $129,700.00 - $152,300.00. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

How You are Supported

  • As a full-time team member, you will benefit from Honest’s exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at 4 weeks for full time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
  • Family friendly policies that support paid parental leave and flexible work arrangements
  • As a team member you’ll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with Honest.
  • You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Honest’s high-quality, value-based, care model.

Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@Honest-health.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Honest Health values a secure and transparent recruitment process. We contact candidates through our official recruiting platform, email, or text message. When working directly with candidates, Honest Health will always use an HonestHealth.com or Honest-Health.com email address. Our hiring process includes a live phone call or in-person interview before any formal offer is extended.

To safeguard your personal information, Honest Health will never ask for confidential details—such as social security numbers, bank accounts, or routing numbers—before making a formal offer. We will also never request financial transactions, PINs, passwords, or security access details through email, text, Venmo, or any social media platform.

We encourage all candidates to verify the contact information of individuals they interact with during the recruitment process. If you have any questions about the authenticity of a communication, please reach out to our team at talent@honest-health.com.