Overview

The Clinical Pharmacy Technician is an integrated care team member focused on improvement medication therapy management supporting medication access and adherence needs for pediatric patients with chronic medical conditions. Under the supervision of Market Clinical Pharmacists or Central Clinical Pharmacy Specialists the clinical pharmacy technician primary responsibilities include maintaining patient medication therapy records, accurately capturing medication histories, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, preparing medication therapy orders for review, and outreach to patient caregivers.

What You’ll Do

• Manages, triages, and assigns clinical pharmacy referrals to appropriate clinical pharmacy team members
• Supports internal and external team members in the clinical pharmacy referral process based on patient need
• Schedule patient/caregiver appointments for pharmacist-driven clinical programs
• Prepare charts in advance of clinical pharmacist appointments
• Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed
• Completes medication histories and simple medication reconciliation as requested by referrals
• Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols
• Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist
• Presents information (verbal and/or written) in a clear and concise manner.
• Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
• Displays friendliness, compassion, sensitivity, kindness and appropriate manners in interactions with patients, physicians and other ancillary healthcare staff.
• Displays adaptability by adjusting to meet the needs of the patient and organization.
• Incorporates constructive feedback in a positive manner for improvement and necessary changes in, but not limited to, scheduling, procedures and assignments.
• Exhibits behaviors, which demonstrate competence, reliability, self-control, honesty, and appropriate overall appearance while rendering service.
• Other duties as assigned

What You Bring & How You Qualify
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• High School Diploma or equivalent
• Current accredited pharmacy technician certification (such as PTCB)
• Maintenance of certification expected
• Registration with applicable state board(s) of pharmacy as required by law
• Maintenance of all technician registration for all assigned stated expected
• Proficiency with electronic health record systems
• Bilingual English/Spanish preferred but not required

Work Experience

• Minimum of 3 years of experience as a pharmacy technician (MARKET ROLES)
• Minimum of 5 years of experience as a pharmacy technician (CENTRAL ROLES)
• Pediatric experience preferred
• Ambulatory clinic or specialty pharmacy experience preferred

What We Offer (Benefits + Perks)

We provide these additional benefits and perks:

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Pet Insurance
• Additional benefits to be detailed in offer