Behavioral Health Care Coordinator
Imagine Pediatrics
Who We Are
We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
What You’ll Do
As a Behavioral Health Care Manager with Imagine Pediatrics, you will work with the families of medically complex children providing case management services in accordance with Case Management Society of American (CMSA) Standards of Practice for members enrolled in Imagine Pediatrics behavioral health program. You leverage an integrated technology platform and are complimented by an entire interdisciplinary team including MDs, APPs, RNs, CTAs, mental health therapists, community health navigators, pharmacists, and dietitians. Your primary responsibilities will include:
- Monitor high-risk pediatric patients (up to 19 years old), some recently discharged from the hospital, ensuring appropriate follow-up and clinical management, and adjusting care plans as needed
- Evaluates effectiveness of care plan and identifies need for transitions of care to most appropriate care setting
- Develop a plan for intervention that is consistent with the social/emotional/physical needs of patients and caregivers such as mental health crises, behavioral issues, and family conflict
- Provide case management and support that requires clinical expertise in various systems with focus on helping patients and families negotiate the complexities involved with a mental health diagnosis
- Supports patient and family system in accessing appropriate, quality care
- Provides interventions in response to crisis to de-escalate and stabilize patient and family members
- Provides training/education on the nature of mental health diagnosis and progression, the importance of treatment adherence, and related information as appropriate
- Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress
- Represent Imagine Pediatrics commendably to patients, families, providers, and community
- Provides telehealth visits
- Role is remote with 10 % travel necessary for training/education purposes
- Ability to work afternoons and evenings
- Performs other duties and assumes other responsibilities as assigned by manager
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Masters’ degree with major course work in social work
- License/certification (LMSW) preferred in Texas/Florida
- Minimum 3-5 years of post-graduate experience in health care social work/Case management in behavioral health Required.
- Experience working with pediatric population and family systems required
- Proficiency in motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs
- Knowledge of social work including crisis prevention and intervention
- Experience with providing telehealth services
- Knowledge of outlook, Microsoft office, and ability to work in online platforms
- Bilingual Spanish required
- Strong knowledge of behavioral health principles and practices
- Proficient in trauma-informed care practices
- Strong knowledge of mental health common signs and symptoms and able to identify difficulties with coping
- Compassion, especially when patients are experiencing complex issues
- Exceptional written and oral communication skills, to present a care plan to patients so they understand fully
- Exceptional listening skills, to understand what patients need and develop a plan that fosters self-management and self-efficacy
- Organizational skills, to manage all the moving parts of patient treatment planning and care
- Cultural competence, to understand and value patients’ and colleagues’ unique perspectives
- Solution focuses mindset, advanced problem-solving skills, and a positive attitude
- Ability to communicate effectively with a diverse audience
What We Offer (Benefits + Perks)
We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.