What You’ll Do

The Care Team Assistant provides clerical support and ensures the provision of quality and compassionate evidence-based care in a Value-Based Care environment. In this position, you will:

• Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
• Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
• Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the Care Team Assistant’s responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
• Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals
• Monitor and respond to questions and escalations in CareHub and other internal platforms
• Review TOC lists and assist with determining discharge dates
• Contact patients to schedule follow-up appointments
• Monitor and respond to questions and escalations in Teams chats
• Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals.
• Assist care team and coordinators with data tracking and caseload tracking
• Collaborate with colleagues and care team members virtually
• Perform other duties as assigned

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need:

• High-school level education or equivalency
• At least 2 years of clinical experience in a behavioral health inpatient, outpatient, ambulatory clinic, or virtual setting assisting with record management and requests. Preferred working knowledge of the hospital setting and discharge planning process
• Medical Assistant Certification preferred
• Spanish fluency preferred
• Demonstrated competency with an EHRS systems
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

What We Offer (Benefits + Perks)

The target hourly rate for this position starts at $21-24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Additional benefits to be detailed in offer