Property Management support

IMMO Investment Technologies

Customer Service

Hamburg, Germany

Posted on Jan 29, 2025

Provide essential short-term property and portfolio management support to a new external property manager provider during the transition period.

Core responsibilities include responding to tenant queries and managing tenant issues, such as damage reports, commissioning service providers, and supporting the coordination of the external property manager.

Additionally, the role involves assisting with portfolio development by liaising with homeowners' associations, managing key documents such as financial plans and annual statements, and maintaining the data room. Operational tasks include conducting property inspections, coordinating appointments with internal teams, and representing IMMO in various external engagements.

Department: Global Operations
Employment Type: Freelance
Location: Hamburg, Germany
Workplace type: Onsite
Compensation: €14.00 - €40.00 / hour
Reporting To: Wilhelmina Westenberger

Key Responsibilities

Property Management

Data management
Support of IMMO Property Management lead
Comprehensive tenant communication
Tenant management, e.g., recording damage reports
Commissioning of service providers
Support in managing an external property manager
Assistance in preparing utility cost statements

Support in portfolio development

Independent communication with homeowners' associations (WEG) management
Document management, e.g., financial plans, minutes of homeowners' meetings, annual statements, insurance policies, division plans
Independent creation and maintenance of the data room

Operations

Occasional inspections of rental properties to check for deficiencies and offer appropriate solutions and support to residents.
You will coordinate closely with our teams to schedule appointments, especially those from Property Management, Asset Services / Construction Management, and Resident Management.
You are the face of IMMO, meeting different groups of people every day and taking part in various external appointments.

Skills, Knowledge & Expertise

Fluent in German, English min B2
Available up to 15 - 20h/week.
Driver licence German Class B
Willingness to roll up sleeves and work diligently on administrative tasks

About IMMO

IMMO is Europe's first technology-driven residential real estate platform, designed to rapidly and efficiently build high-quality portfolios of existing multi-family rental (MFH) and single-family rental (SFR) properties.

We’ve built a unique end-to-end solution, providing institutional partners with sourcing, acquisition, portfolio management, lettings and property management, enabling them to drive performance and maximise returns.

Founded in 2017, we have assembled an experienced team of 130+ which includes successful entrepreneurs and industry leaders with expertise from McKinsey, Goldman Sachs, Blackstone, Uber, HSBC, Amazon, Procter & Gamble, BlackRock, Morgan Stanley, Google and many more.

We have an established presence in the UK, Germany, Spain and India and have been awarded “Tech Pioneer” by the World Economic Forum.