The Director of Solutions will lead and scale a high-impact Solutions organization responsible for driving revenue, owning complex pre-sale processes, and ensuring successful onboarding and delivery for enterprise customers.

The team owns the customer journey from pre-sale through go-live and continues to support customers with Tier 2 ownership post go-live. This role acts as a strategic bridge between Sales, Product, Engineering, and Customer Success.

Key Responsibilities

• Lead, manage, and grow the Solutions team (Solution Engineers)
• Define and implement scalable methodologies, playbooks, and onboarding processes
• Partner closely with Sales to drive deal success and improve win rates
• Own solution quality across pre-sale, onboarding, and Tier 2 support post go-live
• Build strong partnerships with Product and Engineering:
• Drive feedback loops
• Surface product gaps and technical limitations
• Influence roadmap and prioritization
• Maintain full visibility and transparency for senior leadership:
• Track onboarding status across customers
• Clearly communicate blockers, risks, and delays per account
• Step into complex deals and strategic customers when needed
• Build scalable infrastructure (training, hiring, team structure)
• Ensure smooth collaboration and handoff with Customer Success

Day-to-Day

• Managing and coaching team members
• Reviewing active deals and onboarding pipelines
• Identifying and removing blockers across customers
• Working closely with Sales on strategic opportunities
• Syncing with Product and Engineering on gaps and priorities
• Reporting status, risks, and progress to senior leadership
• Improving processes, frameworks, and best practices

Must Have

• 8+ years in Solutions / Pre-sale / Implementation roles
• 3+ years managing technical, customer-facing teams
• Strong experience in SaaS (preferably data-heavy or fintech/payments)
• Proven experience working closely with Sales, Product, and Engineering
• Background as a Solution Engineer or Solution Architect
• Experience building processes and scaling teams
• Strong business and technical acumen

Nice to Have

• Experience in payments / chargebacks / fraud domain
• Experience working with enterprise customers
• Experience in high-growth / scale-up environments