Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Senior Applications Analyst is focused on leading, improving and supporting Clinical Technology applications, technical configuration, and projects from ideation, through implementation and ongoing support. Works with both internal and external customers to surface, document and deliver on clinical requirements, functional specifications, technical needs, training, support, and ongoing communication needs. Helps drive optimization, adoption, and continuous improvement of EHR and other clinical technologies, applications, and solutions. Supports the work of Clinical Technology teammates and other stakeholders in achieving the organization’s objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Senior Clinical Technology Applications Analyst role encompasses the following major job duty categories:

Clinical Requirements - Partners with providers, APPs, MAs, Operations, and other stakeholders to understand clinical technology capabilities and requirements that must be delivered to support preeminent patient care and quality outcomes.

Functional and Technical Specifications - Facilitates connecting clinical requirements with the IT organization to translate clinical needs into functional and technical IT specifications for solution development.

Workflow Design, Implementation, and Improvement - Leads efforts with clinicians and other stakeholders to design, document and implement improved workflows. Assesses the effectiveness of workflows on clinician satisfaction, efficiency, and alignment with achieving improved clinical outcomes.

Systems Configuration, Testing and Optimization - Leads configuration, build and testing of clinical technologies, upgrades, and new solutions.

Training and Support - Partners with Clinical Applications Training team to ensure effective training of clinical teammates. Provides Tier 2 systems support for clinicians. Supports training and go live support activities for new clinics as required.

Communications - Supports the organization by collaborating with other departments to ensure clinical stakeholders are well-informed regarding system enhancements, new development, upgrades, training opportunities and supporting materials.

Project Management - Leads, frames and documents project scope, deliverables, required resources, customer acceptance criteria, success measures, risks, and timelines. Leads project execution and delivery including managing project resources, timelines, scope, budget management, meeting facilitation and communications.

Security Awareness, Training and Education - Stays abreast of HIPAA, HITRUST, SOC and applicable federal and state laws and the security considerations relevant to the design, implementation, and utilization of clinical technologies.

Professional and Team Development - Stays abreast of vendor and industry technology developments. Attends training, conference, and other professional development opportunities. Provides training and mentorship to Clinical Technology teammates. Promotes and supports continuous learning. Ensures achievement of personal and team training, certification, and educational goals.

QUALIFICATIONS

Bachelor’s degree plus a minimum of 8 years experience with Athena EHR and related clinical technologies, process improvement, training, and clinician support or equivalent combination of education and experience. Clinical licensure is preferred. Understanding of HIPAA and other applicable federal and state laws

DESIRED ATTRIBUTES

• Strong project planning and management skills
• Proven ability to manage multiple, concurrent work activities and deliverables concurrently
• Highly collaborative, customer-focused, and effective change leader
• Proven ability to effectively problem solve as part of a team
• Proven ability to effectively translate ideas into actions and demonstrable results
• Proven ability to translate, communicate and build understanding of complex technical topics for non-technical stakeholders in a meaningful way
• Exceptional listener, with strong customer service skills and the ability to drive results.
• Organized with a high attention to detail, able to manage a large and fluid support portfolio.
• Strong sense of accountability and ownership.
• Skilled problem solver.
• Ability to effectively communicate technical concepts to non-technical audiences in a manner that is understandable and meaningful to them.
• Able to balance, adapt, and prioritize across multiple organizational needs and opportunities.
• Forward-thinking; initiating and proactive.
• Experienced and comfortable with fluid, rapid, complex, and changing work environments.
• Ability to develop strong, results-oriented working relationships with internal departments, vendors, and clients.
• Enthusiastic team player with a strong drive to create a positive work environment.
• Demonstrated ability to work effectively at both detail and big-picture levels and to obtain results.

Pay Range: $90,000 - $115,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule