Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Patient Navigator is responsible for driving outreach efforts to connect eligible members with Marathon health center services. The role provides follow up support for patients who are referred outside of Marathon for services and develops a deep understanding of local resources to ensure comprehensive patient support is provided before, after and in-between health center visits. The role will collaborate with the client and health center team to execute community programming and will represent Marathon Health on client-driven wellness committees to ensure the Marathon ‘voice’ and vision are heard. At times, the role may act as an ancillary member of the care team to ensure successful daily clinic operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct patient outreach to drive members into the health center(s) for services. Modalities, include but are not limited to, 1:1 outreach, group programming, local events, etc. Patient communication avenues may include in-person, telephonically, virtually, and/or via the patient portal.
• Provide follow up support for patients receiving a referral from the health center(s) to reduce barriers and ensure referral compliance. Referrals may include both healthcare and community referrals.
• Develop a deep understanding of local healthcare and community referral partners to develop both a cohesive hand-off of patients to a referral partner and ensure a successful hand-off back to Marathon Health for care continuity.
• Collaborate with the client and health center team to execute on community programming that improves the health and engagement of patients. Examples include blood drives, mammogram vans, flu shot clinics, etc.
• Act as an ancillary member of the health center team to ensure successful daily clinic operations. Duties may include providing ad-hoc support for front-end administrative duties, patient rooming, and/or completing basic clinical services, such as taking a patient’s blood pressure. Duties will align with the approved training and credentials of the teammate.

QUALIFICATIONS

Associate or bachelor’s degree in related field and 3+ years of relevant experience, or combination of education and experience. Prior experience working in healthcare required. Experience documenting in an electronic medical record (EMR) is highly preferred. Prior experience working within a health center, hospital, specialist office, and/or community health center preferred. Trainings/certifications in clinical services, such as venipuncture, are preferred but not required.

DESIRED ATTRIBUTES

• Excellent verbal and written communication skills.
• Attention to detail with good organizational capabilities.
• Ability to be self-motivated with self-setting of work priorities, while also being able to cohesively work within a team.
• Proficiency with computers and strong typing skills.
• Highly attuned to providing a patient-centered care model, including working with patients to address barriers to achieving ideal health outcomes.
• Knowledge of and experience with medical terminology and procedural coding. Includes ability to interpret insurance information.
• Knowledge of Electronic Medical Record software and Microsoft Office products.

Pay Range: $25.00-32.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule